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juliar
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Why you would have to be masochistic to lumber yourself with an electric heap.
Damiano Celent Answered Jun 27, 2017 Oh yes, there are many who regret buying a Tesla, you need to look no further than the Tesla forums where the people are not totally brainwashed(anymore), and people who actually bought the cars, not some fanboys who have drunken the Musk-Aide and will never get a Tesla.
There are many reasons, here is a best of collection, or rather, the hall of shame:
Service centers too far away and not answering calls, parts not available, cars in shops for weeks, sometimes without resolutions Doors not opening when the car is exposed to sunny and hot weather AP1 does not get upgrades, it never will , AP2 is not even on par with AP1 yet, will never be. Drive train failures Some cars cannot be charged, CPU replacement does not work Wheels falling off Auto Pilot is a beta software, do you know what a beta software is? An unfinished product. Battery unprotected on uneven roads, they sometimes wanna charge up to 45k usd to replace this Lying and over promising sales people and staff Wheels falling off, literally, totalling the cars in the process Leaking windows There are many more and the 91% happy customers is a total BS number, have a look at this link and tell me if that is 91% happy customers.
Michael of Los Angeles, CA Verified Reviewer Original review: April 11, 2018 My wife and I ordered a Tesla Model X a couple months ago. Originally, the expected delivery date wasn’t until May ‘18 but to my surprise I received a call from them in early March saying my car was ready and asked that we pick it up by March 31, which not coincidentally is the last day of their fiscal quarter. From the very first day (mind you this was 1.5 weeks ago) we were having problems with the car from a strange rattling sound emanating from the vehicle and the sound of wind as we drove suggesting the doors weren’t properly screwed on. We obviously were disappointed that we were having problems from the get-go on a brand new very expensive car but it shouldn’t be a surprise given the reviews I’m now reading online and my friend’s own disastrous experience with the Model X (steering problems, inability to turn the vehicle on and gullwing door malfunction to name a few).
We were particularly worried whether the car was unsafe given I have a newborn (3-weeks old) and a 2 year old toddler that rides in the car with us. So when we took the car to the shop last week we were particularly shocked when the technician thought we may have a suspension problem given the noise... FYI I still don’t know what the actual problem is. After thinking for a bit, it sort of doesn’t surprise me. You see, I follow Tesla’s stock (and thus the company) so I know that given the company’s cash burn, inability to make Wall Street numbers, recent death of a Model X owner, etc. that the company was feeling the pressure to make consensus estimates for deliveries.
Press reports suggested a big push at the end of the quarter to “hit numbers” and what I suspect happened is that the quality control during production went down in the pursuit of pumping out car deliveries by the end of the quarter. My guess is I’m not the only one that was delivered a flawed Tesla vehicle. I just hope that safety wasn’t compromised in the process... After spending hours of our time dealing with Tesla, I would have to say the customer service sucks. They try to appease you by sounding nice but no one I spoke to wanted to take any responsibility and took multiple of the same conversation with different employees who just passed me onto another employee. Needless to say, this was a highly disappointing purchase from the get-go.
Vinod of Neasden, Other Verified Reviewer Verified Buyer Original review: March 29, 2018 I have owned a Model S for just over a year, recently the ball joint broke on the front right hand wheel, Tesla were very quick to deny liability stating that the car must have been in a collision and that was the cause. Furthermore they sent me an estimate from one of their preferred body shops for just under £8000 Really!!! I'm no mechanic but that's a lot of money for a ball joint. Tesla seem to be selling a lot of cars but are lacking customer service. Great to drive but make sure you don't take it out of its comfort zone. Won't be buying another one of those in a hurry.
Eugene of San Francisco, CA Verified Reviewer Verified Buyer Original review: Nov. 21, 2017 In 2016 my Tesla Model S delivered with paint defect (front hood), missing side panel, only the latter was addressed at delivery but the former requires full repainting of hood. Noted in delivery but was asked for accept delivery as-is. During 2017, multiple door seams started coming off from the sides and had to be repaired in the shop. While it was being repaired as part of the first annual service, service center staff damaged front side door leather panel (scratched and cut) and left dried glue on the back body.
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