Forum

 
  Back to OzPolitic.com   Welcome, Guest. Please Login or Register
  Forum Home Album HelpSearch Recent Rules LoginRegister  
 

Pages: 1 2 
Send Topic Print
Qantas hitting customers with 'surprise fees' (Read 395 times)
freediver
Gold Member
*****
Offline


www.ozpolitic.com

Posts: 37563
I like fish
Qantas hitting customers with 'surprise fees'
Sep 3rd, 2017 at 6:32pm
 
Qantas and American Airlines hitting customers with last minute 'surprise fees' at check-in

http://www.ozpolitic.com/articles/qantas-american-airlines-last-minute-surprise-...

Qantas and American Airlines are charging customers 'surprise fees' for baggage at check-in for codeshare flights that they later both deny responsibility for. Here is an example of how the scam works:

A customer purchases a ticket from Qantas for a two-leg flight. One of the legs is on American Airlines. It is a codeshare flight and the ticket is issued as a QF (Qantas) ticket. Prior to the flight, Qantas assures the customer that the Qantas baggage rules apply and that no extra fees will be charged.

At check-in, American Airlines refuse to carry the luggage unless an additional fee is paid. They claim (incorrectly) that the fee is being charged under Qantas rules, referring to the incorrect page on the Qantas website to justify the fee. The amount charged is also not in accordance with Qantas pricing. They insist that the fee is being charged on behalf of Qantas and that if the fee is incorrect the customer simply has to inform Qantas staff before they board the next flight to get a refund. This tactic in employed in 'high pressure' environments, for example when there is a long queue of people or the customer is dealing with children throwing a tantrum, so they choose the 'easier' option of paying the fee and chasing it up later.

No Qantas staff are present prior to boarding the next flight. On arrival in Australia the Qantas staff refuse to discuss the issue and refer the customer to Qantas' online 'customer care' portal. Qantas customer care staff then deny responsibility for the charge. Further complaints are referred to the 'Airline Customer Advocate'. This is an organisation that claims to be independent and is listed on various Australian government fair trading websites. However, it is funded by the airlines. They give the same answer.

Meanwhile American Airlines does not respond to any further complaints about the matter.

The fee, charged by an American company, in US dollars, inside the US, is not covered by Australian law. That is, despite Qantas' initial reassurance that no extra charges would be applied, Australian law allows them to pass the buck to their codeshare partner.
Back to top
 

The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man - George Bernard Shaw
WWW  
IP Logged
 
Gordon
Gold Member
*****
Online


Australian Politics

Posts: 14296
Gordon
Gender: male
Re: Qantas hitting customers with 'surprise fees'
Reply #1 - Sep 3rd, 2017 at 6:45pm
 
I'm just happy Qaint Arse have recently dumped Arabia as a stop-over to Europe.

I don't have to boycott them anymore.
Back to top
 

Wokka Wokka Wokka
 
IP Logged
 
Black Orchid
Gold Member
*****
Offline


Australian Politics

Posts: 4213
Gender: female
Re: Qantas hitting customers with 'surprise fees'
Reply #2 - Sep 3rd, 2017 at 6:46pm
 
I would not fly Qantas again if they were the only airline in the skies.

Absolutely shocking!
Back to top
 
 
IP Logged
 
cods
Gold Member
*****
Online


Australian Politics

Posts: 62650
Re: Qantas hitting customers with 'surprise fees'
Reply #3 - Sep 3rd, 2017 at 7:01pm
 
there seems to be no end to scams....report it to the Fair Trading people in your State..kick up a stink...when business refuse to answer you they deserve to be exposed.for the frauds they are..
Back to top
 
 
IP Logged
 
freediver
Gold Member
*****
Offline


www.ozpolitic.com

Posts: 37563
I like fish
Re: Qantas hitting customers with 'surprise fees'
Reply #4 - Sep 3rd, 2017 at 7:03pm
 
Apparently this is not covered by Australian law. Qantas seems to know this and their 'customer care' staff are hostile and aggressive.
Back to top
 

The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man - George Bernard Shaw
WWW  
IP Logged
 
Aussie
Gold Member
*****
Online


OzPolitic

Posts: 32005
Gender: male
Re: Qantas hitting customers with 'surprise fees'
Reply #5 - Sep 3rd, 2017 at 7:10pm
 
Quote:
Australian law allows them to pass the buck to their codeshare partner.


Incorrect...if the original deal...

Quote:
Qantas assures the customer that the Qantas baggage rules apply and that no extra fees will be charged.


....was done in Australia.


But, as I am well aware you are far more versed in Law than I Effendi, (you have said so often) I will defer to you.
Back to top
 

And Indian women aren't exactly LBFMs. ~ A Member
A Member ~ kill every man woman and child, who is a Muslim.
A Member ~ I know if he had touched my kid he [taxi driver]would need an Ambulance
 
IP Logged
 
greggerypeccary
Gold Member
*****
Offline


Australian Politics

Posts: 66002
Gender: male
Re: Qantas hitting customers with 'surprise fees'
Reply #6 - Sep 3rd, 2017 at 7:13pm
 

As far as I'm aware, it's not compulsory to fly with Qantas.

If you don't like the fees, go elsewhere.

Next problem!
Back to top
 
 
IP Logged
 
freediver
Gold Member
*****
Offline


www.ozpolitic.com

Posts: 37563
I like fish
Re: Qantas hitting customers with 'surprise fees'
Reply #7 - Sep 3rd, 2017 at 7:16pm
 
Perhaps if I was willing to hire a lawyer I could get the money back, but the CAT won't touch it.

greggerypeccary wrote on Sep 3rd, 2017 at 7:13pm:
As far as I'm aware, it's not compulsory to fly with Qantas.

If you don't like the fees, go elsewhere.

Next problem!


Not really an option if you have already paid for the ticket and they are holding your luggage to ransom.
Back to top
 

The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man - George Bernard Shaw
WWW  
IP Logged
 
greggerypeccary
Gold Member
*****
Offline


Australian Politics

Posts: 66002
Gender: male
Re: Qantas hitting customers with 'surprise fees'
Reply #8 - Sep 3rd, 2017 at 7:19pm
 
freediver wrote on Sep 3rd, 2017 at 7:16pm:
Perhaps if I was willing to hire a lawyer I could get the money back, but the CAT won't touch it.

greggerypeccary wrote on Sep 3rd, 2017 at 7:13pm:
As far as I'm aware, it's not compulsory to fly with Qantas.

If you don't like the fees, go elsewhere.

Next problem!


Not really an option if you have already paid for the ticket and they are holding your luggage to ransom.


First world problem.

Get on with your life.

Back to top
 
 
IP Logged
 
freediver
Gold Member
*****
Offline


www.ozpolitic.com

Posts: 37563
I like fish
Re: Qantas hitting customers with 'surprise fees'
Reply #9 - Sep 3rd, 2017 at 7:21pm
 
greggerypeccary wrote on Sep 3rd, 2017 at 7:19pm:
freediver wrote on Sep 3rd, 2017 at 7:16pm:
Perhaps if I was willing to hire a lawyer I could get the money back, but the CAT won't touch it.

greggerypeccary wrote on Sep 3rd, 2017 at 7:13pm:
As far as I'm aware, it's not compulsory to fly with Qantas.

If you don't like the fees, go elsewhere.

Next problem!


Not really an option if you have already paid for the ticket and they are holding your luggage to ransom.


First world problem.

Get on with your life.



You work at Qantas 'customer care' don't you?
Back to top
 

The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man - George Bernard Shaw
WWW  
IP Logged
 
greggerypeccary
Gold Member
*****
Offline


Australian Politics

Posts: 66002
Gender: male
Re: Qantas hitting customers with 'surprise fees'
Reply #10 - Sep 3rd, 2017 at 7:24pm
 
freediver wrote on Sep 3rd, 2017 at 7:21pm:
greggerypeccary wrote on Sep 3rd, 2017 at 7:19pm:
freediver wrote on Sep 3rd, 2017 at 7:16pm:
Perhaps if I was willing to hire a lawyer I could get the money back, but the CAT won't touch it.

greggerypeccary wrote on Sep 3rd, 2017 at 7:13pm:
As far as I'm aware, it's not compulsory to fly with Qantas.

If you don't like the fees, go elsewhere.

Next problem!


Not really an option if you have already paid for the ticket and they are holding your luggage to ransom.


First world problem.

Get on with your life.




You work at Qantas 'customer care' don't you?



I don't think anyone "works" at Qantas customer care.
Back to top
 
 
IP Logged
 
JaSinner
Gold Member
*****
Offline


Australian Politics

Posts: 3673
ACT
Gender: male
Re: Qantas hitting customers with 'surprise fees'
Reply #11 - Sep 3rd, 2017 at 8:03pm
 
I never fly Qantas.
Emirates is my favourite.
Back to top
 

"I don't care if they don't like me. As long as they can 'trust' me."
 
IP Logged
 
Gordon
Gold Member
*****
Online


Australian Politics

Posts: 14296
Gordon
Gender: male
Re: Qantas hitting customers with 'surprise fees'
Reply #12 - Sep 3rd, 2017 at 8:05pm
 
JaSinner wrote on Sep 3rd, 2017 at 8:03pm:
I never fly Qantas.
Emirates is my favourite.


I used to fly Singapore when I had yellow fever.
Back to top
 

Wokka Wokka Wokka
 
IP Logged
 
Gordon
Gold Member
*****
Online


Australian Politics

Posts: 14296
Gordon
Gender: male
Re: Qantas hitting customers with 'surprise fees'
Reply #13 - Sep 3rd, 2017 at 8:12pm
 
It goes without say, never ever fly Air India!!!! Yuck

http://m.timesofindia.com/india/indians-lack-of-toilet-hygiene-delays-long-haul-...


the incident has brought to fore the issue of rampant toilet abuse by passengers, especially Indians, a practice AI has been a victim of for years now.
Back to top
 

Wokka Wokka Wokka
 
IP Logged
 
Lord Herbert
Gold Member
*****
Offline



Posts: 31051
Gender: male
Re: Qantas hitting customers with 'surprise fees'
Reply #14 - Sep 3rd, 2017 at 8:19pm
 



.. Enjoy ....    Customer Complaints app.
Back to top
 
 
IP Logged
 
Pages: 1 2 
Send Topic Print