Australian Politics Forum - Optus 000 calls fail

Bobby.

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Optus 000 calls fail - 3 dead
Sep 20^th, 2025 at 7:19am

Stephen Rue is not a technical person – e.g.
an electronics or communications and computer engineer etc.
The chances are that he doesn't understand the technical side of the business -
he's concerned with finance and making money.

AI Overview

NBN Co's Stephen Rue Appointed Optus CEO – Content + Technology
Optus chief executive Stephen Rue holds a Bachelor of Business Studies from Trinity College Dublin and is a Chartered Accountant, having completed a Diploma in Professional Accounting. He is also a Fellow of the Australian Institute of Company Directors and has extensive experience in financial and operational leadership, including a decade as Chief Financial Officer at News Corp Australia and five years as CEO of NBN Co.

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Bobby.

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Re: Optus 000 calls fail - 3 dead
Reply #1 - Sep 20^th, 2025 at 7:20am

https://www.news.com.au/finance/business/optus-reveals-three-people-died-after-a...

Optus reveals three people died after a tech failure affected triple-0 calls

Devastating details have come to light about the horrendous network upgrade failure from Optus that left three people dead.

September 20, 2025 - 6:44AM

One of the three people who died following a botched Optus network upgrade was a newborn baby.

The upgrade resulted in a technical failure impacting triple-0 calls in South Australia, the Northern Territory and Western Australia.

Optus chief executive Stephen Rue told reporters on Friday evening that two people died in SA and one in WA.

Overnight, SA Police identified the two people in their state, with a newborn among the dead.

“Yesterday, Optus conducted a network upgrade and within this process a technical failure impacted triple-0 calls,” Mr Rue said.

“This resulted in the failure of a number of triple-0 calls ... our investigation is ongoing but at this stage I can confirm that approximately 600 customers were potentially impacted, of which a proportion of their calls did not go through.

“I can confirm that this technical failure has now been rectified.

“I have been advised that during the process of conducting welfare checks, three of the triple-0 calls involved households where a person tragically passed away.”

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Bobby. Gold Member Offline Australian Politics Posts: 112994 Melbourne Gender:	Re: Optus 000 calls fail - 3 dead Reply #2 - Sep 20^th, 2025 at 10:31am No replies? This is serious stuff!
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Bobby. Gold Member Offline Australian Politics Posts: 112994 Melbourne Gender:	Re: Optus 000 calls fail - 3 dead Reply #3 - Sep 20^th, 2025 at 12:06pm The police need to consider possible charges of manslaughter by criminal negligence - once the facts are known.
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Bobby.

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Re: Optus 000 calls fail - 3 dead
Reply #4 - Sep 20^th, 2025 at 10:11pm

Optus is falling down:

Quote:

we had the 2022 Optus data breach affecting over 10 million customers.

Optus experienced a nationwide network outage on 8 November 2023 which caused significant disruption across Australia for individuals and businesses. The ACMA found Optus failed to provide access to the emergency call service for 2,145 people during the course of that outage.

And now the latest outage when 3 people died.

You have got to ask yourself how Optus even has a license to operate?

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Sir Spot of Borg

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Re: Optus 000 calls fail - 3 dead
Reply #5 - Sep 21^st, 2025 at 4:25am

Bobby. wrote on Sep 20^th, 2025 at 10:11pm:

Optus is falling down:

Quote:

we had the 2022 Optus data breach affecting over 10 million customers.

Optus experienced a nationwide network outage on 8 November 2023 which caused significant disruption across Australia for individuals and businesses. The ACMA found Optus failed to provide access to the emergency call service for 2,145 people during the course of that outage.

And now the latest outage when 3 people died.

You have got to ask yourself how Optus even has a license to operate?

It seems all anyone is interested in nowadays is american crapola.

Spot

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Whaaaaaah!
I'm a
Moron!

- edited by some unethical admin - you think its funny? - its a slippery slope

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greggerypeccary

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Re: Optus 000 calls fail - 3 dead
Reply #6 - Sep 21^st, 2025 at 8:17am

Bobby. wrote on Sep 20^th, 2025 at 10:11pm:

Optus is falling down:

Quote:

we had the 2022 Optus data breach affecting over 10 million customers.

Optus experienced a nationwide network outage on 8 November 2023 which caused significant disruption across Australia for individuals and businesses. The ACMA found Optus failed to provide access to the emergency call service for 2,145 people during the course of that outage.

And now the latest outage when 3 people died.

You have got to ask yourself how Optus even has a license to operate?

You think the same thing isn't gonna happen with Telstra?

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Bobby.

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Re: Optus 000 calls fail - 3 dead
Reply #7 - Sep 21^st, 2025 at 8:36am

greggerypeccary wrote on Sep 21^st, 2025 at 8:17am:

Bobby. wrote on Sep 20^th, 2025 at 10:11pm:

Optus is falling down:

Quote:

we had the 2022 Optus data breach affecting over 10 million customers.

Optus experienced a nationwide network outage on 8 November 2023 which caused significant disruption across Australia for individuals and businesses. The ACMA found Optus failed to provide access to the emergency call service for 2,145 people during the course of that outage.

And now the latest outage when 3 people died.

You have got to ask yourself how Optus even has a license to operate?

You think the same thing isn't gonna happen with Telstra?

Telstra has a better record.

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Carl D

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Re: Optus 000 calls fail - 3 dead
Reply #8 - Sep 21^st, 2025 at 9:44am

Yes, the 000 calls failure should never have happened.

Having said that, it's a pity everything except the 000 service didn't go down for a few hours or even a whole day.

Watching the mindless sheep who have their faces stuck in their phones seemingly 24/7 having a meltdown because they can't use social media for even a short time always gives me a good laugh.

Sir Spot of Borg wrote on Sep 21^st, 2025 at 4:25am:

It seems all anyone is interested in nowadays is american crapola.

Spot

You've got that right.

And that's one of the reasons why I can't be bothered with this place much anymore.

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** Repeat Covid infections exercise our immune system in the same way that repeat concussions exercise our brain **

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greggerypeccary

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Re: Optus 000 calls fail - 3 dead
Reply #9 - Sep 21^st, 2025 at 9:54am

Bobby. wrote on Sep 21^st, 2025 at 8:36am:

greggerypeccary wrote on Sep 21^st, 2025 at 8:17am:

Bobby. wrote on Sep 20^th, 2025 at 10:11pm:

Optus is falling down:

Quote:

we had the 2022 Optus data breach affecting over 10 million customers.

Optus experienced a nationwide network outage on 8 November 2023 which caused significant disruption across Australia for individuals and businesses. The ACMA found Optus failed to provide access to the emergency call service for 2,145 people during the course of that outage.

And now the latest outage when 3 people died.

You have got to ask yourself how Optus even has a license to operate?

You think the same thing isn't gonna happen with Telstra?

Telstra has a better record.

I'm with Telstra.

You think the same thing isn't gonna happen with Telstra?

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Bobby. Gold Member Offline Australian Politics Posts: 112994 Melbourne Gender:	Re: Optus 000 calls fail - 3 dead Reply #10 - Sep 21^st, 2025 at 9:57am greggerypeccary wrote on Sep 21^st, 2025 at 9:54am: Bobby. wrote on Sep 21^st, 2025 at 8:36am: Telstra has a better record. I'm with Telstra. You think the same thing isn't gonna happen with Telstra? It could happen - we have a new culture in the business world now - profit at any cost - even in human lives.
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greggerypeccary

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Re: Optus 000 calls fail - 3 dead
Reply #11 - Sep 21^st, 2025 at 10:38am

Bobby. wrote on Sep 21^st, 2025 at 9:57am:

greggerypeccary wrote on Sep 21^st, 2025 at 9:54am:

Bobby. wrote on Sep 21^st, 2025 at 8:36am:

Telstra has a better record.

I'm with Telstra.

You think the same thing isn't gonna happen with Telstra?

It could happen -
we have a new culture in the business world now -
profit at any cost - even in human lives.

Not could - it will.

When the heads of Telstra get up in the morning they're not thinking about how to keep Australians connected - they're thinking about how to make more money for themselves.

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Bobby.

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Re: Optus 000 calls fail - 3 dead
Reply #12 - Sep 21^st, 2025 at 10:41am

greggerypeccary wrote on Sep 21^st, 2025 at 10:38am:

Bobby. wrote on Sep 21^st, 2025 at 9:57am:

greggerypeccary wrote on Sep 21^st, 2025 at 9:54am:

Bobby. wrote on Sep 21^st, 2025 at 8:36am:

Telstra has a better record.

I'm with Telstra.

You think the same thing isn't gonna happen with Telstra?

It could happen -
we have a new culture in the business world now -
profit at any cost - even in human lives.

Not could - it will.

When the heads of Telstra get up in the morning they're not thinking about how to keep Australians connected - they're thinking about how to make more money for themselves.

It's time to put them on trial.

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Bobby. Gold Member Offline Australian Politics Posts: 112994 Melbourne Gender:	Re: Optus 000 calls fail - 3 dead Reply #13 - Sep 21^st, 2025 at 12:49pm It's crazy. For the Optus system to reject a call it had to recognise that there was a 000 call. It doesn't make sense that anyone would program it like that. It sounds like there was no engineering oversight with the job ticked off as all OK – approved. Someone just did it – cowboys.
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Bobby.

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Re: Optus 000 calls fail - 3 dead
Reply #14 - Sep 21^st, 2025 at 6:23pm

I think it's time to change the culture of high tech companies.
No one should eligible to be the CEO of a company like Optus unless
they are a competent communications engineer -
so that they fully understand the technical side of the business and
can therefore ask the right questions to all the engineers.

Instead they put glorified accountants and MBA degree people in charge
who only understand money.

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