Australian Politics Forum - Get Rid Of Self-Serve Checkouts

UnSubRocky

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Re: Get Rid Of Self-Serve Checkouts
Reply #30 - Apr 18^th, 2024 at 10:27pm

Daves2017 wrote on Apr 17^th, 2024 at 10:50am:

They (the supermarkets) argue that customers prefer self serve and show numbers supporting the claim.

The fact that they have only one check out staffed (at best ) with a queue ten people deep might go someway to explain why people choose the self service option more often but that’s not spoken about in there argument.

I go grocery shopping once a fortnight. That is the only time I use check out lanes because it is too difficult to self-serve with $200 worth of grocery items. Any other times at the supermarkets, I am there to pick up a few things. That is when I use the self-serve.

Any supermarket that is having one manned checkout lane with a 10 customers deep line would be doing themselves a disservice if the supermarkets don't have another two checkout lines open. I heard "priority 1" over the PA system the other week. The managers called for the opening of two extra checkout lanes for the lines that were getting 3 customers deep.

I am happy for the way things are progressing with both staffed checkouts and self serve checkouts. But, I wish they did have more staffed checkouts open during the busy period.

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At this stage...

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Daves2017

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Re: Get Rid Of Self-Serve Checkouts
Reply #31 - Apr 18^th, 2024 at 11:47pm

I know locals who shop at the same Woolworths.

You can ask for the manager and ask him to open another staffed checkout. Apparently if you ask Woolworths policy is the store must open another checkout, with much eye rolling.

The store is staffed too it’s bare bones so buy opening another checkout seems too involve pulling a staff member from unloading a truck.

Coles is literally no better.

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Daves2017

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Re: Get Rid Of Self-Serve Checkouts
Reply #32 - Apr 18^th, 2024 at 11:49pm

Daves2017 wrote on Apr 18^th, 2024 at 11:47pm:

I know locals who shop at the same Woolworths.

You can ask for the manager and ask him to open another staffed checkout. Apparently if you ask Woolworths policy is the store must open another checkout, with much eye rolling.

The store is staffed too it’s bare bones so by opening another checkout seems too involve pulling a staff member from unloading a truck.

Coles is literally no better.

It’s business, they are tight on every overhead to turn profit and really what is your choice?
Coles is a little better but costs a little more

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Goose

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Re: Get Rid Of Self-Serve Checkouts
Reply #33 - Apr 19^th, 2024 at 12:07am

My local will open a serviced lane if you have a big shop, none are open and you ask. It still feels a bit awkward when I do though. I admit I am one that doesn't like the whole self service thing but acknowledge we will all no doubt have to get used to it at some point. I did a an evening run myself recently at a Coles a bit further away than my usual and it was pretty quiet. Ended up being in the self service area on my own with roughly $100 worth of groceries in my trolley and no serviced lane open. The one attendant came over and literally stood over me watching every individual item go out of my trolley, through the scanner and into my bag. It was bloody annoying and felt like I was being treated as some potential thief etc. Normally there's too many bodies for that kind of "attention", so it was really an odd experience. I ended up stopping and said if you're going to treat me like some potential criminal and make me feel awkward whilst I do Coles work for them then I'd rather you do it all thanks. He apologised and said he'd step away but by now I was pissed off so I insisted he do it all. Thankfully he did because I was about to create a bit of a scene if he hadn't.

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« Last Edit: Apr 19^th, 2024 at 12:13am by Goose »

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Goose

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Re: Get Rid Of Self-Serve Checkouts
Reply #34 - Apr 20^th, 2024 at 7:33pm

Goose wrote on Apr 19^th, 2024 at 12:07am:

My local will open a serviced lane if you have a big shop, none are open and you ask. It still feels a bit awkward when I do though. I admit I am one that doesn't like the whole self service thing but acknowledge we will all no doubt have to get used to it at some point. I did a an evening run myself recently at a Coles a bit further away than my usual and it was pretty quiet. Ended up being in the self service area on my own with roughly $100 worth of groceries in my trolley and no serviced lane open. The one attendant came over and literally stood over me watching every individual item go out of my trolley, through the scanner and into my bag. It was bloody annoying and felt like I was being treated as some potential thief etc. Normally there's too many bodies for that kind of "attention", so it was really an odd experience. I ended up stopping and said; "if you're going to treat me like some potential criminal and make me feel awkward whilst I do Coles work for them then I'd rather you do it all thanks". He apologised and said he'd step away but by now I was pissed off so I insisted he do it all. Thankfully he did because I was about to create a bit of a scene if he hadn't.

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Frank

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Re: Get Rid Of Self-Serve Checkouts
Reply #35 - Apr 20^th, 2024 at 8:39pm

Sophia wrote on Apr 18^th, 2024 at 8:32pm:

Frank wrote on Apr 18^th, 2024 at 5:45pm:

Walk in, run out, at Gucci.

https://twitter.com/RadioGenoa/status/1780818346461553028

The security guard Roll Eyes

no running after them so I ask… what role security guards supposed to do?

Fill out the form after and....er.... that's it.

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Estragon: I can’t go on like this.
Vladimir: That’s what you think.

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MattE Gold Member Offline Australian Politics Posts: 508 Gender:	Re: Get Rid Of Self-Serve Checkouts Reply #36 - Apr 21^st, 2024 at 5:43pm I love self service. I prefer not to interact with checkout operators and engaging in small talk. I prefer to go in, do my shopping and leave.
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Jasin

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Re: Get Rid Of Self-Serve Checkouts
Reply #37 - Apr 21^st, 2024 at 6:51pm

MattE wrote on Apr 21^st, 2024 at 5:43pm:

I love self service.

I prefer not to interact with checkout operators and engaging in small talk. I prefer to go in, do my shopping and leave.

You might not catch Covid off those filthy infected Covid Check-out-Staff then. Think of everything else you might be missing out on.

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AIMLESS EXTENTION OF KNOWLEDGE HOWEVER, WHICH IS WHAT I THINK YOU REALLY MEAN BY THE TERM 'CURIOSITY', IS MERELY INEFFICIENCY. I AM DESIGNED TO AVOID INEFFICIENCY.

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aquascoot

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Re: Get Rid Of Self-Serve Checkouts
Reply #38 - Apr 22^nd, 2024 at 1:07pm

MattE wrote on Apr 21^st, 2024 at 5:43pm:

I love self service.

I prefer not to interact with checkout operators and engaging in small talk. I prefer to go in, do my shopping and leave.

thats actually 100 % wrong

engaging the operator in conversation and really listening is an excellent workout for your social and emotional intelligence which are VITAL skills for success in business

you have to pay to go to the gym to improve physical strength

yet here is an opportunity to improve mental strength that comes for free

as a part of assertiveness training, try this

ask for a discount on your bill.
try and maintain the frame
remain polite but just a little assertive

that carry over skill will make you thousands of dollars when you are dealing with contracts or even asking your boss for a raise

you can practice this skill for free every time you shop

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chimera

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Re: Get Rid Of Self-Serve Checkouts
Reply #39 - Apr 22^nd, 2024 at 1:22pm

My skills have been sharpened like razor blades when bargaining with the 42 year old rental mother of three.
'Now we come to the baked beans $1.10 you say. Too much, I'll offer 92c.'
'No Sir, computer says $1.10'
'Sit down and shut up! 95c final, take it or leave it'
'But Sir'
'The laxettes. I need laxettes to be $3.10 not your $3.75'
You shouldn't do..'
'Stop crying! You make 26 billion profit, capitalist dog.Laxettes. What can you offer?'
'(click click) Nothing to pay. Just go away.'
'Thank you maa'm'.

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