Just spent a week off line & without a landline phone because my less than 2 yr old Telstra Gen3 Smart Modem shyte itself.

It took 2 days & an NBN technician visit to determine the NBN service was OK .. I told the technician that I couldn't convince Telstra that the modem was shot & it wasn't until he sent his notes in that they finally agreed.

After 2 1/2 hours texting last Thursday because the waiting list to speak to someone was nearly an hour I got something happening on Friday.

New modem didn't arrive until today. 7 days later.

It's 2023 FFS and the service & options you have are less & less.

Telstra Shops are useless as tits on a boar pig .... they carry the company Logo but are franchises that act only as selling centres.

I couldn't take my faulty modem down there and get a new one .... the only way I could get a modem from them was to buy it - $288 

Nearly as shyte a company as Qantas.

Gnads wrote on Oct 12^th, 2023 at 12:54pm:


If you’re a BUSINESS client of Telstra (that’s what we are) ... then it’s a completely different story. They are amazing.

Lisa Jones wrote on Oct 12^th, 2023 at 1:25pm:


I'll be more than happy to oblige them

Yup, totally crap! No idea of service or communication. Crap for personal and for business customers.

Charming language and sentiments.

JohnSmith is not Frodo you brain damaged junky!

I think it IS off the drugs—no codeine available!

Then it has blown all its last pension on cocaine and now is out and no money to buy more.

John Smith wrote on Oct 12^th, 2023 at 2:17pm:

Just finding the topic ...

Lisa Jones wrote on Oct 12^th, 2023 at 1:52pm:

Jovial Monk wrote on Oct 12^th, 2023 at 2:23pm:



She's not autistic. She's a stark raving lunatic.  To many years of drug abuse.

Just finding the topic ...

Lisa Jones wrote on Oct 12^th, 2023 at 1:52pm:

Just finding the topic (and that means posting over Five Foot Frodo Fruitloop and 80 yr old Dumbarse Drunk the forum thief).

Lisa Jones wrote on Oct 12^th, 2023 at 1:52pm:

Just finding the topic (and that means posting over Five Foot Frodo Fruitloop and 80 yr old Dumbarse Drunk the forum thief).

Lisa Jones wrote on Oct 12^th, 2023 at 1:52pm:

John Smith wrote on Oct 12^th, 2023 at 3:27pm:


Is Methra around Five Foot Frodo Fruitloop???

Meantime Dumbarse ....I’ve just exposed you for the farrrrkkkking ignorant and uneducated FRAUD you are 👇

https://www.ozpolitic.com/forum/YaBB.pl?num=1697088740/0

😂🤣😆

Lisa Jones wrote on Oct 12^th, 2023 at 3:38pm:

Jasin wrote on Oct 12^th, 2023 at 3:55pm:


Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

Jasin wrote on Oct 12^th, 2023 at 3:55pm:


Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

Well you live in a fairy world of winds in the willows and other weird things.

Gnads wrote on Oct 12^th, 2023 at 12:54pm:


Telstra have been giving modems free of charge to me for over 20 years.

I always remind them i have been a good cutomer.

My latest modem has 4G backup so when NBN goes down it switches to mobile service.

If it cuts out or is unreliable i disconnect WAN cable from NBN to Modem and it goes straight to 4G.

Baronvonrort wrote on Oct 12^th, 2023 at 5:41pm:


Same here Baron.

Always FREE

We’ve never had issues with Telstra. Optus was a nightmare.

Note : I’m referring to Telstra Business vs Optus Business.

Never had a problem

Years ago I had an interesting bill from Telstra addressed to me and charging me for the named previous tenant at the house. They said it was a combined bill and they were working out my share of it. I kept the letter as it was so fascinating to read. (They didn't get any cash from me)..

Jasin wrote on Oct 12^th, 2023 at 4:51pm:


Just laugh AT the ignorant uneducated dumbarse! He’s still putting that same meme he used to use for Methra way back on Yahoo 😂😆

The fact remains: Five Foot Frodo’s sore @rse was pwned yet again this afternoon when he revealed what Ive been saying all along - the Abo dole bludging fraud knows SFA about investing in real estate. It was such a hilarious slip up too. God it so made my freaking day!

Lisa Jones wrote on Oct 12^th, 2023 at 9:30pm:


Personal technical support is back in Australia.

It was in the Phillipines and India until recently didn't have any problems understanding them they fixed all problems.

I was with Optus in the 90s never going back.

Telstra Business support is still absolute CRAP.


No matter how much shrieking the resident skank does

Jasin wrote on Oct 12^th, 2023 at 3:55pm:


Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

Topic continued here 👇

https://www.ozpolitic.com/forum/YaBB.pl?num=1697088740/8#8

When NBN satellite proved sadly insufficient I changed to ADSL—since satellite was the only NBN technology here ADSL was possible. Pretty much unlimited data but pathetic speed.

Good old Telstra—sent me some paperwork, didn’t send a modem! I tried using the modem that came with the satellite service—didn’t work, you HAVE to use Telstra gear. I got a bill. When I made it clear I was not going to pay that account finally a modem arrived.

Stuff Telstra.

Yup, I have Starlink. 200:20 is better than ADSL!

In a couple of years I will escape Tassy winter, Queensland sounds nice, and get the Starlink service that you can set up in different locations every day, or just hang off my mobile phone.

Lisa Jones wrote on Oct 12^th, 2023 at 4:05pm:



All phukking well & good ... bully for you & them then ey?

I pay a hefty $360 monthly bill to Telstra for internet, pay TV, landline phone & 2 mobiles.

And they keep jamming up the prices.

Why should I expect less service & support because I'm not a business customer?(nah nah )

I live 2.3 klm as the crow flies from their tower in the CBD and I'm flat out getting 1 bar on my mobile. The back up mobile signal for my modem is equally piss poor.

For the biggest telecommunication company in Australia .... they have a phukked attitude regarding how to treat customers.

Dnarever wrote on Oct 12^th, 2023 at 8:31pm:



I told them it was on the cards if things didn't improve.

Jovial Monk wrote on Oct 13^th, 2023 at 8:46am:


Not so far, but I've only had it since February. I know that the satellites are vulnerable to geomagnetic storms like any other satellites.

Yeah, there was one solar storm hitting the area around Australia.

Gnads wrote on Oct 13^th, 2023 at 10:38am:


It makes no difference if you are a business customer, regardless of what the rabid skank says. I am a Telstra business customer and their service is CRAP. I started a thread on here a couple of months ago after I spent 2 hours waiting for some dickhead at telstra to answer their phones when my service cut out.

I’m only with Telstra because I have to be… due to the nature of where I reside….only 1 bar and any other telco is nil reception.

I don’t get how… every frikkin year they made enormous profit yet they jack prices up!

Now I get a message my land phone/internet line is going up $5 a month to $85

Pathetic!

My monthly mobile was $54, then it snuck up to $58 then boom to $64 ! 

I cracked it and went into the store and changed it to $35 month pre paid.
Only difference is I can’t make overseas calls or if I go overseas it won’t be active.
But I have a phone that’s unlocked and I usually get a SIM card from post office for overseas use.
And I’m not going overseas anytime soon!

Now today I needed help with my Visa card… I went to buy something online and my card was fraud locked! Well I’m grad I’m being looked after but… I can’t use my card now!
So I called bank for help and first call was 15 mins wait time.
2 nd call half hour later was 12 min wait time…
I hang up again.
I later go into bank and they give me a proper number to ring and told me I could be waiting an hour for call answer.

I thought…. Wow…all the HUGE profits the bank makes and they can’t get enough employees to answer phone calls?

I felt slightly defeated as I was thinking good service isn’t what I remember it used to be.

Sophia wrote on Oct 13^th, 2023 at 6:29pm:


I agree, the quality of service has dropped in every country and on all services. The push for profits and cost cutting leads them to direct me to voice recordings, option in them, redirect me to the internet pages... it is just crap now.

if you do get someone, they don't know how to handle the call because they are cheap, probably not in the country and have been poorly trained (and paid SFA so they don't care).

Gnads wrote on Oct 13^th, 2023 at 10:38am:


Ahhh PRICE! Now that is a completely different gripe.

The price is definitely high (and we pay more than you/month).

Also Telstra will charge you a hefty late fee if you don’t pay by the due date.

And after our revolting experience with Optus Business....we’re reluctant to change to another telecommunications provider.

Super Nova wrote on Oct 13^th, 2023 at 11:27pm:


As stated by me yesterday...Telstra pitch to BUSINESS clients and the service for BUSINESS clients is amazing. Residential customers get the left over scraps of service. Do I agree with it? Of course I don’t. But what can I do?

👆 Acknowledged by me earlier in this topic.

When we were paying $900 a month line rental and phone charges Telstra was crap.

When NBN satellite was way insufficient (data allowance and bandwidth) and I changed to Telstra ADSL they sent me a bill but not a bloody modem.

Telstra business and residential is crap!

Telstra shops are useless unless you want to buy a mobile phone.

When the Telstra shop is told your new iPhone will be used at a different location and that my old account should NOT be used and they used my old account clearly Telstra and their shops are bloody useless.

Telstra business is crap.

You ringing drug dealers is not a business service.

Sophia wrote on Oct 13^th, 2023 at 6:29pm:


Yeah I got a similar text message & email.

I bitched 12 months ago about the cost of my bundle with PayTV ......

they relented & gave some discount .... which they gradually snuck back up to the level it was when I complained.

They are outright thieves.

Lisa Jones wrote on Oct 14^th, 2023 at 7:17am:



So you repeated/reposted this twice ..... why?

Gnads wrote on Oct 14^th, 2023 at 8:32am:


It thinks if it shrieks the same thing over and over often enough it wins the debate. Thats why I use her photo, to remind it of what it actually sounds like to everyone else

Gnads, Larry doesn’t actually know what “posting over” actually is. He keeps responding to my posts, rather the opposite of what “posting over” actually means.

Larry is not just brain damaged from his drug abuse he is also autistic.

Jovial Monk wrote on Oct 14^th, 2023 at 11:29am:


See what I mean? Autistic, development frozen at about 15 years of age.

I have told the autistic idiot many times that he isn’t actually posting over me so much as actually responding to me all to no avail.

The clown was told by Aussie to please post over me, not by GMods.

“Long term unemployed” yet Larry knows I started and ran two businesses.

Larry is just lashing out, throwing autistic tantrums like a 15yo spoiled brat.