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Lisa Jones

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Re: Telstra
Reply #75 - Oct 14^th, 2023 at 6:30am

Jasin wrote on Oct 13^th, 2023 at 5:29pm:

You're probably on their list of 'arsehole whingers' which your number goes to the 'In Australia, the Worker is Right - not Customer' waiting line.

It’s taken the lying long term Abo dole bludging fraud 5 pages of this topic for him to pretend he’s a business client. Seriously he’s not worth responding to especially after PROVING he knows ABSOLUTELY NOTHING about buying property. I’m still laughing about that AND yes I’ve shown THAT post of his to a few people and we had a laugh and a half over the non educated unemployed idiot falling over his ignorance.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Lisa Jones

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Re: Telstra
Reply #76 - Oct 14^th, 2023 at 6:35am

Super Nova wrote on Oct 13^th, 2023 at 11:27pm:

Sophia wrote on Oct 13^th, 2023 at 6:29pm:

I’m only with Telstra because I have to be… due to the nature of where I reside….only 1 bar and any other telco is nil reception.

I don’t get how… every frikkin year they made enormous profit yet they jack prices up!

Now I get a message my land phone/internet line is going up $5 a month to $85

Pathetic!

My monthly mobile was $54, then it snuck up to $58 then boom to $64 ! Shocked

I cracked it and went into the store and changed it to $35 month pre paid.
Only difference is I can’t make overseas calls or if I go overseas it won’t be active.
But I have a phone that’s unlocked and I usually get a SIM card from post office for overseas use.
And I’m not going overseas anytime soon!

Now today I needed help with my Visa card… I went to buy something online and my card was fraud locked! Well I’m grad I’m being looked after but… I can’t use my card now!
So I called bank for help and first call was 15 mins wait time.
2 nd call half hour later was 12 min wait time…
I hang up again.
I later go into bank and they give me a proper number to ring and told me I could be waiting an hour for call answer.

I thought…. Wow…all the HUGE profits the bank makes and they can’t get enough employees to answer phone calls?

I felt slightly defeated as I was thinking good service isn’t what I remember it used to be.

I agree, the quality of service has dropped in every country and on all services. The push for profits and cost cutting leads them to direct me to voice recordings, option in them, redirect me to the internet pages... it is just crap now.

if you do get someone, they don't know how to handle the call because they are cheap, probably not in the country and have been poorly trained (and paid SFA so they don't care).

As stated by me yesterday...Telstra pitch to BUSINESS clients and the service for BUSINESS clients is amazing. Residential customers get the left over scraps of service. Do I agree with it? Of course I don’t. But what can I do?

👆 Acknowledged by me earlier in this topic.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Lisa Jones

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Re: Telstra
Reply #77 - Oct 14^th, 2023 at 6:39am

Lisa Jones wrote on Oct 14^th, 2023 at 6:25am:

Gnads wrote on Oct 13^th, 2023 at 10:38am:

Lisa Jones wrote on Oct 12^th, 2023 at 4:05pm:

Jasin wrote on Oct 12^th, 2023 at 3:55pm:

Telstra are good for the right people,
not for idiots like Monk and Smith the habitual whiners.

Like Commonwealth Bank - designed to support Australian BIG BUSINESS, especially upon the 'Commonwealth' international scene.
Then all the 'peasant' drop-kicks join it and wonder why it doesn't treat them like CEO's and such. Roll Eyes

Maybe Smith & Monk should go back to Froggy or some 'small time' entity to appease their 'lack of'.

Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

All phukking well & good ... bully for you & them then ey?

I pay a hefty $360 monthly bill to Telstra for internet, pay TV, landline phone & 2 mobiles.

And they keep jamming up the prices.

Why should I expect less service & support because I'm not a business customer?(nah nah Roll Eyes

)

I live 2.3 klm as the crow flies from their tower in the CBD and I'm flat out getting 1 bar on my mobile. The back up mobile signal for my modem is equally piss poor.

For the biggest telecommunication company in Australia .... they have a phukked attitude regarding how to treat customers.

Ahhh PRICE! Now that is a completely different gripe.

The price is definitely high (and we pay more than you/month).

Also Telstra will charge you a hefty late fee if you don’t pay by the due date.

And after our revolting experience with Optus Business....we’re reluctant to change to another telecommunications provider.

Forgot to mention that Telstra love increasing their charges every 5 minutes. What can you do? They have the best service (for Business clients) so you’re stuck with paying whatever they like. Is this right? Hell no. They’re essentially functioning as a monopoly.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Jovial Monk

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Re: Telstra
Reply #78 - Oct 14^th, 2023 at 7:08am

When we were paying $900 a month line rental and phone charges Telstra was crap.

When NBN satellite was way insufficient (data allowance and bandwidth) and I changed to Telstra ADSL they sent me a bill but not a bloody modem.

Telstra business and residential is crap!

Telstra shops are useless unless you want to buy a mobile phone.

When the Telstra shop is told your new iPhone will be used at a different location and that my old account should NOT be used and they used my old account clearly Telstra and their shops are bloody useless.

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OzPolitic needs a >real< Environment MRB now!
OzPolitic needs a >real< Food MRB now!
OzPolitic needs a >real< Health MRB now!
OzPolitic needs a >real< Economics MRB now!

Topics in the right MRB!

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Lisa Jones

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Re: Telstra
Reply #79 - Oct 14^th, 2023 at 7:10am

Super Nova wrote on Oct 13^th, 2023 at 11:27pm:

Sophia wrote on Oct 13^th, 2023 at 6:29pm:

I’m only with Telstra because I have to be… due to the nature of where I reside….only 1 bar and any other telco is nil reception.

I don’t get how… every frikkin year they made enormous profit yet they jack prices up!

Now I get a message my land phone/internet line is going up $5 a month to $85

Pathetic!

My monthly mobile was $54, then it snuck up to $58 then boom to $64 ! Shocked

I cracked it and went into the store and changed it to $35 month pre paid.
Only difference is I can’t make overseas calls or if I go overseas it won’t be active.
But I have a phone that’s unlocked and I usually get a SIM card from post office for overseas use.
And I’m not going overseas anytime soon!

Now today I needed help with my Visa card… I went to buy something online and my card was fraud locked! Well I’m grad I’m being looked after but… I can’t use my card now!
So I called bank for help and first call was 15 mins wait time.
2 nd call half hour later was 12 min wait time…
I hang up again.
I later go into bank and they give me a proper number to ring and told me I could be waiting an hour for call answer.

I thought…. Wow…all the HUGE profits the bank makes and they can’t get enough employees to answer phone calls?

I felt slightly defeated as I was thinking good service isn’t what I remember it used to be.

I agree, the quality of service has dropped in every country and on all services. The push for profits and cost cutting leads them to direct me to voice recordings, option in them, redirect me to the internet pages... it is just crap now.

if you do get someone, they don't know how to handle the call because they are cheap, probably not in the country and have been poorly trained (and paid SFA so they don't care).

As stated by me yesterday...Telstra pitch to BUSINESS clients and the service for BUSINESS clients is amazing. Residential customers get the left over scraps of service. Do I agree with it? Of course I don’t. But what can I do?

👆 Acknowledged by me earlier in this topic.

Back to top

If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Jovial Monk Gold Member Offline Dogs not cats! Posts: 51474 Gender:	Re: Telstra Reply #80 - Oct 14^th, 2023 at 7:14am Telstra business is crap. You ringing drug dealers is not a business service.
Back to top	OzPolitic needs a >real< Environment MRB now! OzPolitic needs a >real< Food MRB now! OzPolitic needs a >real< Health MRB now! OzPolitic needs a >real< Economics MRB now! Topics in the right MRB! IP Logged

Lisa Jones

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Gender: female

Re: Telstra
Reply #81 - Oct 14^th, 2023 at 7:17am

Gnads wrote on Oct 13^th, 2023 at 10:38am:

Lisa Jones wrote on Oct 12^th, 2023 at 4:05pm:

Jasin wrote on Oct 12^th, 2023 at 3:55pm:

Telstra are good for the right people,
not for idiots like Monk and Smith the habitual whiners.

Like Commonwealth Bank - designed to support Australian BIG BUSINESS, especially upon the 'Commonwealth' international scene.
Then all the 'peasant' drop-kicks join it and wonder why it doesn't treat them like CEO's and such. Roll Eyes

Maybe Smith & Monk should go back to Froggy or some 'small time' entity to appease their 'lack of'.

Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

All phukking well & good ... bully for you & them then ey?

I pay a hefty $360 monthly bill to Telstra for internet, pay TV, landline phone & 2 mobiles.

And they keep jamming up the prices.

Why should I expect less service & support because I'm not a business customer?(nah nah Roll Eyes

)

I live 2.3 klm as the crow flies from their tower in the CBD and I'm flat out getting 1 bar on my mobile. The back up mobile signal for my modem is equally piss poor.

For the biggest telecommunication company in Australia .... they have a phukked attitude regarding how to treat customers.

Ahhh PRICE! Now that is a completely different gripe.

The price is definitely high (and we pay more than you/month).

Also Telstra will charge you a hefty late fee if you don’t pay by the due date.

And after our revolting experience with Optus Business....we’re reluctant to change to another telecommunications provider.

Back to top

If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Gnads

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Re: Telstra
Reply #82 - Oct 14^th, 2023 at 8:19am

Sophia wrote on Oct 13^th, 2023 at 6:29pm:

I’m only with Telstra because I have to be… due to the nature of where I reside….only 1 bar and any other telco is nil reception.

I don’t get how… every frikkin year they made enormous profit yet they jack prices up!

Now I get a message my land phone/internet line is going up $5 a month to $85

Pathetic!

My monthly mobile was $54, then it snuck up to $58 then boom to $64 ! Shocked

I cracked it and went into the store and changed it to $35 month pre paid.
Only difference is I can’t make overseas calls or if I go overseas it won’t be active.
But I have a phone that’s unlocked and I usually get a SIM card from post office for overseas use.
And I’m not going overseas anytime soon!

Now today I needed help with my Visa card… I went to buy something online and my card was fraud locked! Well I’m grad I’m being looked after but… I can’t use my card now!
So I called bank for help and first call was 15 mins wait time.
2 nd call half hour later was 12 min wait time…
I hang up again.
I later go into bank and they give me a proper number to ring and told me I could be waiting an hour for call answer.

I thought…. Wow…all the HUGE profits the bank makes and they can’t get enough employees to answer phone calls?

I felt slightly defeated as I was thinking good service isn’t what I remember it used to be.

Yeah I got a similar text message & email.

I bitched 12 months ago about the cost of my bundle with PayTV ......

they relented & gave some discount .... which they gradually snuck back up to the level it was when I complained.

They are outright thieves.

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"When you are dead, you do not know you are dead. It's only painful and difficult for others. The same applies when you are stupid." ~ Ricky Gervais

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Gnads

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Re: Telstra
Reply #83 - Oct 14^th, 2023 at 8:28am

Lisa Jones wrote on Oct 14^th, 2023 at 6:19am:

Gnads wrote on Oct 13^th, 2023 at 10:46am:

Lisa Jones wrote on Oct 12^th, 2023 at 9:30pm:

Baronvonrort wrote on Oct 12^th, 2023 at 9:22pm:

Lisa Jones wrote on Oct 12^th, 2023 at 8:04pm:

Baronvonrort wrote on Oct 12^th, 2023 at 5:41pm:

Gnads wrote on Oct 12^th, 2023 at 12:54pm:

I couldn't take my faulty modem down there and get a new one .... the only way I could get a modem from them was to buy it - $288 Roll Eyes

Nearly as shyte a company as Qantas.

Telstra have been giving modems free of charge to me for over 20 years.

I always remind them i have been a good cutomer. Wink

My latest modem has 4G backup so when NBN goes down it switches to mobile service.

If it cuts out or is unreliable i disconnect WAN cable from NBN to Modem and it goes straight to 4G.

Same here Baron.

Always FREE

We’ve never had issues with Telstra. Optus was a nightmare.

Note : I’m referring to Telstra Business vs Optus Business.

Never had a problem

Had so many free modems i expect them to supply it for free. Wink

I had a couple of issues with Telstra internet over the last 2 decades called Technical support we sorted it out over the phone. Their technical support is really good.

Re : Telstra Technical Support (Business) - very well trained experienced staff AND they are Aussies so you can understand their English. Free modems even. Telstra is nothing like Optus (thank God).

Bullshyte they are...... most are from the Philippines and India.

For what it's worth the Filipinos are better to talk & deal with than Indians.

Rubbish! Telstra Business is a completely different experience. You’re (obviously) NOT a business client of Telstra.

Why the phukk would I be?

I'm not running a business & I don't have an ABN.

Can't you read?

I pay $360 a month for my bundle as a residential customer .... how much do you pay as a business customer?

At that price it shouldn't make any difference as to what sort of customer I am.

Do you want some sort of Mickey Mouse badge because you're a business customer?( sarc)

As I said ...bully for you, you bloody hero.

Telstra are crap.

They now want me to go out of my way return the faulty modem.

They can get stuffed.

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"When you are dead, you do not know you are dead. It's only painful and difficult for others. The same applies when you are stupid." ~ Ricky Gervais

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Gnads

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Re: Telstra
Reply #84 - Oct 14^th, 2023 at 8:32am

Lisa Jones wrote on Oct 14^th, 2023 at 7:17am:

Gnads wrote on Oct 13^th, 2023 at 10:38am:

Lisa Jones wrote on Oct 12^th, 2023 at 4:05pm:

Jasin wrote on Oct 12^th, 2023 at 3:55pm:

Telstra are good for the right people,
not for idiots like Monk and Smith the habitual whiners.

Like Commonwealth Bank - designed to support Australian BIG BUSINESS, especially upon the 'Commonwealth' international scene.
Then all the 'peasant' drop-kicks join it and wonder why it doesn't treat them like CEO's and such. Roll Eyes

Maybe Smith & Monk should go back to Froggy or some 'small time' entity to appease their 'lack of'.

Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

All phukking well & good ... bully for you & them then ey?

I pay a hefty $360 monthly bill to Telstra for internet, pay TV, landline phone & 2 mobiles.

And they keep jamming up the prices.

Why should I expect less service & support because I'm not a business customer?(nah nah Roll Eyes

)

I live 2.3 klm as the crow flies from their tower in the CBD and I'm flat out getting 1 bar on my mobile. The back up mobile signal for my modem is equally piss poor.

For the biggest telecommunication company in Australia .... they have a phukked attitude regarding how to treat customers.

Ahhh PRICE! Now that is a completely different gripe.

The price is definitely high (and we pay more than you/month).

Also Telstra will charge you a hefty late fee if you don’t pay by the due date.

And after our revolting experience with Optus Business....we’re reluctant to change to another telecommunications provider.

So you repeated/reposted this twice ..... why?

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"When you are dead, you do not know you are dead. It's only painful and difficult for others. The same applies when you are stupid." ~ Ricky Gervais

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Lisa Jones Gold Member Offline Australian Politics Posts: 39047 Sydney Gender:	Re: Telstra Reply #85 - Oct 14^th, 2023 at 10:01am I post OVER and IGNORE Multi Mongs. Yes.
Back to top	If I let myself be bought then I am no longer free. HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415) IP Logged

John Smith Gold Member Offline Australian Politics Posts: 78311 Gender:	Re: Telstra Reply #86 - Oct 14^th, 2023 at 10:16am Gnads wrote on Oct 14^th, 2023 at 8:32am: So you repeated/reposted this twice ..... why? It thinks if it shrieks the same thing over and over often enough it wins the debate. Thats why I use her photo, to remind it of what it actually sounds like to everyone else
Back to top	Our esteemed leader: I hope that bitch who was running their brothels for them gets raped with a cactus. IP Logged

Lisa Jones

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Australian Politics

Posts: 39047
Sydney
Gender: female

Re: Telstra
Reply #87 - Oct 14^th, 2023 at 11:20am

Gnads wrote on Oct 14^th, 2023 at 8:32am:

Lisa Jones wrote on Oct 14^th, 2023 at 7:17am:

Gnads wrote on Oct 13^th, 2023 at 10:38am:

Lisa Jones wrote on Oct 12^th, 2023 at 4:05pm:

Jasin wrote on Oct 12^th, 2023 at 3:55pm:

Telstra are good for the right people,
not for idiots like Monk and Smith the habitual whiners.

Like Commonwealth Bank - designed to support Australian BIG BUSINESS, especially upon the 'Commonwealth' international scene.
Then all the 'peasant' drop-kicks join it and wonder why it doesn't treat them like CEO's and such. Roll Eyes

Maybe Smith & Monk should go back to Froggy or some 'small time' entity to appease their 'lack of'.

Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

All phukking well & good ... bully for you & them then ey?

I pay a hefty $360 monthly bill to Telstra for internet, pay TV, landline phone & 2 mobiles.

And they keep jamming up the prices.

Why should I expect less service & support because I'm not a business customer?(nah nah Roll Eyes

)

I live 2.3 klm as the crow flies from their tower in the CBD and I'm flat out getting 1 bar on my mobile. The back up mobile signal for my modem is equally piss poor.

For the biggest telecommunication company in Australia .... they have a phukked attitude regarding how to treat customers.

Ahhh PRICE! Now that is a completely different gripe.

The price is definitely high (and we pay more than you/month).

Also Telstra will charge you a hefty late fee if you don’t pay by the due date.

And after our revolting experience with Optus Business....we’re reluctant to change to another telecommunications provider.

So you repeated/reposted this twice ..... why?

The advice has been to ignore and post over Multi Mongs. And I ALWAYS make sure I do just that. I treat these Dumbarses with the disrespect they’ve earned as long term unemployed drunk/drugged cyber junkie trolls who use OzPol as their online toilet. Have you got a problem with that Gnads?

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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John Smith Gold Member Offline Australian Politics Posts: 78311 Gender:	Re: Telstra Reply #88 - Oct 14^th, 2023 at 11:20am
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Lisa Jones

Gold Member

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Australian Politics

Posts: 39047
Sydney
Gender: female

Re: Telstra
Reply #89 - Oct 14^th, 2023 at 11:22am

Lisa Jones wrote on Oct 14^th, 2023 at 11:20am:

Gnads wrote on Oct 14^th, 2023 at 8:32am:

Lisa Jones wrote on Oct 14^th, 2023 at 7:17am:

Gnads wrote on Oct 13^th, 2023 at 10:38am:

Lisa Jones wrote on Oct 12^th, 2023 at 4:05pm:

Jasin wrote on Oct 12^th, 2023 at 3:55pm:

Telstra are good for the right people,
not for idiots like Monk and Smith the habitual whiners.

Like Commonwealth Bank - designed to support Australian BIG BUSINESS, especially upon the 'Commonwealth' international scene.
Then all the 'peasant' drop-kicks join it and wonder why it doesn't treat them like CEO's and such. Roll Eyes

Maybe Smith & Monk should go back to Froggy or some 'small time' entity to appease their 'lack of'.

Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

All phukking well & good ... bully for you & them then ey?

I pay a hefty $360 monthly bill to Telstra for internet, pay TV, landline phone & 2 mobiles.

And they keep jamming up the prices.

Why should I expect less service & support because I'm not a business customer?(nah nah Roll Eyes

)

I live 2.3 klm as the crow flies from their tower in the CBD and I'm flat out getting 1 bar on my mobile. The back up mobile signal for my modem is equally piss poor.

For the biggest telecommunication company in Australia .... they have a phukked attitude regarding how to treat customers.

Ahhh PRICE! Now that is a completely different gripe.

The price is definitely high (and we pay more than you/month).

Also Telstra will charge you a hefty late fee if you don’t pay by the due date.

And after our revolting experience with Optus Business....we’re reluctant to change to another telecommunications provider.

So you repeated/reposted this twice ..... why?

The advice has been to ignore and post over Multi Mongs. And I ALWAYS make sure I do just that. I treat these Dumbarses with the disrespect they’ve earned as long term unemployed drunk/drugged cyber junkie trolls who use OzPol as their online toilet. Have you got a problem with that Gnads?

Back to top

If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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