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Gnads

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Re: Telstra
Reply #60 - Oct 13^th, 2023 at 10:38am

Lisa Jones wrote on Oct 12^th, 2023 at 4:05pm:

Jasin wrote on Oct 12^th, 2023 at 3:55pm:

Telstra are good for the right people,
not for idiots like Monk and Smith the habitual whiners.

Like Commonwealth Bank - designed to support Australian BIG BUSINESS, especially upon the 'Commonwealth' international scene.
Then all the 'peasant' drop-kicks join it and wonder why it doesn't treat them like CEO's and such. Roll Eyes

Maybe Smith & Monk should go back to Froggy or some 'small time' entity to appease their 'lack of'.

Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

All phukking well & good ... bully for you & them then ey?

I pay a hefty $360 monthly bill to Telstra for internet, pay TV, landline phone & 2 mobiles.

And they keep jamming up the prices.

Why should I expect less service & support because I'm not a business customer?(nah nah Roll Eyes

)

I live 2.3 klm as the crow flies from their tower in the CBD and I'm flat out getting 1 bar on my mobile. The back up mobile signal for my modem is equally piss poor.

For the biggest telecommunication company in Australia .... they have a phukked attitude regarding how to treat customers.

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"When you are dead, you do not know you are dead. It's only painful and difficult for others. The same applies when you are stupid." ~ Ricky Gervais

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Gnads

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Re: Telstra
Reply #61 - Oct 13^th, 2023 at 10:41am

Baronvonrort wrote on Oct 12^th, 2023 at 5:41pm:

Gnads wrote on Oct 12^th, 2023 at 12:54pm:

I couldn't take my faulty modem down there and get a new one .... the only way I could get a modem from them was to buy it - $288 Roll Eyes

Nearly as shyte a company as Qantas.

Telstra have been giving modems free of charge to me for over 20 years.

I always remind them i have been a good cutomer. Wink

My latest modem has 4G backup so when NBN goes down it switches to mobile service.

If it cuts out or is unreliable i disconnect WAN cable from NBN to Modem and it goes straight to 4G.

Yeah well that flash smart gen 3 modem only lasted 18 months.

When I upgraded my other old clunkers were still working.

This new one had better last longer.

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"When you are dead, you do not know you are dead. It's only painful and difficult for others. The same applies when you are stupid." ~ Ricky Gervais

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Gnads

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Re: Telstra
Reply #62 - Oct 13^th, 2023 at 10:42am

Dnarever wrote on Oct 12^th, 2023 at 8:31pm:

Gnads wrote on Oct 12^th, 2023 at 12:54pm:

Just spent a week off line & without a landline phone because my less than 2 yr old Telstra Gen3 Smart Modem shyte itself.

It took 2 days & an NBN technician visit to determine the NBN service was OK .. I told the technician that I couldn't convince Telstra that the modem was shot & it wasn't until he sent his notes in that they finally agreed.

After 2 1/2 hours texting last Thursday because the waiting list to speak to someone was nearly an hour I got something happening on Friday.

New modem didn't arrive until today. 7 days later.

It's 2023 FFS and the service & options you have are less & less.

Telstra Shops are useless as tits on a boar pig .... they carry the company Logo but are franchises that act only as selling centres.

I couldn't take my faulty modem down there and get a new one .... the only way I could get a modem from them was to buy it - $288 Roll Eyes

Nearly as shyte a company as Qantas.

You probably could have churned to a different company quicker, cheaper and likely with a quicker modem.

I told them it was on the cards if things didn't improve.

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"When you are dead, you do not know you are dead. It's only painful and difficult for others. The same applies when you are stupid." ~ Ricky Gervais

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Gnads

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Re: Telstra
Reply #63 - Oct 13^th, 2023 at 10:46am

Lisa Jones wrote on Oct 12^th, 2023 at 9:30pm:

Baronvonrort wrote on Oct 12^th, 2023 at 9:22pm:

Lisa Jones wrote on Oct 12^th, 2023 at 8:04pm:

Baronvonrort wrote on Oct 12^th, 2023 at 5:41pm:

Gnads wrote on Oct 12^th, 2023 at 12:54pm:

I couldn't take my faulty modem down there and get a new one .... the only way I could get a modem from them was to buy it - $288 Roll Eyes

Nearly as shyte a company as Qantas.

Telstra have been giving modems free of charge to me for over 20 years.

I always remind them i have been a good cutomer. Wink

My latest modem has 4G backup so when NBN goes down it switches to mobile service.

If it cuts out or is unreliable i disconnect WAN cable from NBN to Modem and it goes straight to 4G.

Same here Baron.

Always FREE

We’ve never had issues with Telstra. Optus was a nightmare.

Note : I’m referring to Telstra Business vs Optus Business.

Never had a problem

Had so many free modems i expect them to supply it for free. Wink

I had a couple of issues with Telstra internet over the last 2 decades called Technical support we sorted it out over the phone. Their technical support is really good.

Re : Telstra Technical Support (Business) - very well trained experienced staff AND they are Aussies so you can understand their English. Free modems even. Telstra is nothing like Optus (thank God).

Bullshyte they are...... most are from the Philippines and India.

For what it's worth the Filipinos are better to talk & deal with than Indians.

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"When you are dead, you do not know you are dead. It's only painful and difficult for others. The same applies when you are stupid." ~ Ricky Gervais

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John_Taverner

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Re: Telstra
Reply #64 - Oct 13^th, 2023 at 10:48am

Jovial Monk wrote on Oct 13^th, 2023 at 8:46am:

John_Taverner wrote on Oct 13^th, 2023 at 8:33am:

With Starlink Roam, I get excellent coverage as long as I'm no more than 100km from the Australian coastline and seamless mobile phone coverage.

Did you have problems with some of the solar storms this solar cycle?

Not so far, but I've only had it since February. I know that the satellites are vulnerable to geomagnetic storms like any other satellites.

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Gnads

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Re: Telstra
Reply #65 - Oct 13^th, 2023 at 10:50am

John_Taverner wrote on Oct 13^th, 2023 at 8:33am:

With Starlink Roam, I get excellent coverage as long as I'm no more than 100km from the Australian coastline and seamless mobile phone coverage.

Isn't Star Link a satellite service?

I'm sure it is .... in saying that, that should mean it shouldn't matter where you go on the continent & as afr as you like from the coast.

No?

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"When you are dead, you do not know you are dead. It's only painful and difficult for others. The same applies when you are stupid." ~ Ricky Gervais

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Jovial Monk Gold Member Offline Dogs not cats! Posts: 51474 Gender:	Re: Telstra Reply #66 - Oct 13^th, 2023 at 10:51am Yeah, there was one solar storm hitting the area around Australia.
Back to top	OzPolitic needs a >real< Environment MRB now! OzPolitic needs a >real< Food MRB now! OzPolitic needs a >real< Health MRB now! OzPolitic needs a >real< Economics MRB now! Topics in the right MRB! IP Logged

John_Taverner

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Re: Telstra
Reply #67 - Oct 13^th, 2023 at 5:03pm

Gnads wrote on Oct 13^th, 2023 at 10:50am:

John_Taverner wrote on Oct 13^th, 2023 at 8:33am:

With Starlink Roam, I get excellent coverage as long as I'm no more than 100km from the Australian coastline and seamless mobile phone coverage.

Isn't Star Link a satellite service?

I'm sure it is .... in saying that, that should mean it shouldn't matter where you go on the continent & as afr as you like from the coast.

No?

No. If you want to go much further, you need Starlink Maritime. It's very expensive, but Starlink Roam is fine. It actually works a little further than 54 nautical miles.

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John Smith

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Re: Telstra
Reply #68 - Oct 13^th, 2023 at 5:11pm

Gnads wrote on Oct 13^th, 2023 at 10:38am:

Lisa Jones wrote on Oct 12^th, 2023 at 4:05pm:

Jasin wrote on Oct 12^th, 2023 at 3:55pm:

Telstra are good for the right people,
not for idiots like Monk and Smith the habitual whiners.

Like Commonwealth Bank - designed to support Australian BIG BUSINESS, especially upon the 'Commonwealth' international scene.
Then all the 'peasant' drop-kicks join it and wonder why it doesn't treat them like CEO's and such. Roll Eyes

Maybe Smith & Monk should go back to Froggy or some 'small time' entity to appease their 'lack of'.

Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

All phukking well & good ... bully for you & them then ey?

I pay a hefty $360 monthly bill to Telstra for internet, pay TV, landline phone & 2 mobiles.

And they keep jamming up the prices.

Why should I expect less service & support because I'm not a business customer?(nah nah Roll Eyes

)

I live 2.3 klm as the crow flies from their tower in the CBD and I'm flat out getting 1 bar on my mobile. The back up mobile signal for my modem is equally piss poor.

For the biggest telecommunication company in Australia .... they have a phukked attitude regarding how to treat customers.

It makes no difference if you are a business customer, regardless of what the rabid skank says. I am a Telstra business customer and their service is CRAP. I started a thread on here a couple of months ago after I spent 2 hours waiting for some dickhead at telstra to answer their phones when my service cut out.

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Our esteemed leader:
I hope that bitch who was running their brothels for them gets raped with a cactus.

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Jasin Gold Member Offline Posts: 56770 Gender:	Re: Telstra Reply #69 - Oct 13^th, 2023 at 5:29pm You're probably on their list of 'arsehole whingers' which your number goes to the 'In Australia, the Worker is Right - not Customer' waiting line.
Back to top	AIMLESS EXTENTION OF KNOWLEDGE HOWEVER, WHICH IS WHAT I THINK YOU REALLY MEAN BY THE TERM 'CURIOSITY', IS MERELY INEFFICIENCY. I AM DESIGNED TO AVOID INEFFICIENCY. IP Logged

Sophia

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Re: Telstra
Reply #70 - Oct 13^th, 2023 at 6:29pm

I’m only with Telstra because I have to be… due to the nature of where I reside….only 1 bar and any other telco is nil reception.

I don’t get how… every frikkin year they made enormous profit yet they jack prices up!

Now I get a message my land phone/internet line is going up $5 a month to $85

Pathetic!

My monthly mobile was $54, then it snuck up to $58 then boom to $64 ! Shocked

I cracked it and went into the store and changed it to $35 month pre paid.
Only difference is I can’t make overseas calls or if I go overseas it won’t be active.
But I have a phone that’s unlocked and I usually get a SIM card from post office for overseas use.
And I’m not going overseas anytime soon!

Now today I needed help with my Visa card… I went to buy something online and my card was fraud locked! Well I’m grad I’m being looked after but… I can’t use my card now!
So I called bank for help and first call was 15 mins wait time.
2 nd call half hour later was 12 min wait time…
I hang up again.
I later go into bank and they give me a proper number to ring and told me I could be waiting an hour for call answer.

I thought…. Wow…all the HUGE profits the bank makes and they can’t get enough employees to answer phone calls?

I felt slightly defeated as I was thinking good service isn’t what I remember it used to be.

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If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand.

Milton Friedman

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John Smith

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Re: Telstra
Reply #71 - Oct 13^th, 2023 at 10:18pm

Sophia wrote on Oct 13^th, 2023 at 6:29pm:

I’m only with Telstra because I have to be… due to the nature of where I reside….only 1 bar and any other telco is nil reception.

I don’t get how… every frikkin year they made enormous profit yet they jack prices up!

Now I get a message my land phone/internet line is going up $5 a month to $85

Pathetic!

My monthly mobile was $54, then it snuck up to $58 then boom to $64 ! Shocked

I cracked it and went into the store and changed it to $35 month pre paid.
Only difference is I can’t make overseas calls or if I go overseas it won’t be active.
But I have a phone that’s unlocked and I usually get a SIM card from post office for overseas use.
And I’m not going overseas anytime soon!

Now today I needed help with my Visa card… I went to buy something online and my card was fraud locked! Well I’m grad I’m being looked after but… I can’t use my card now!
So I called bank for help and first call was 15 mins wait time.
2 nd call half hour later was 12 min wait time…
I hang up again.
I later go into bank and they give me a proper number to ring and told me I could be waiting an hour for call answer.

I thought…. Wow…all the HUGE profits the bank makes and they can’t get enough employees to answer phone calls?

I felt slightly defeated as I was thinking good service isn’t what I remember it used to be.

Service is the first casualty of shareholder greed.

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Our esteemed leader:
I hope that bitch who was running their brothels for them gets raped with a cactus.

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Super Nova

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Re: Telstra
Reply #72 - Oct 13^th, 2023 at 11:27pm

Sophia wrote on Oct 13^th, 2023 at 6:29pm:

I’m only with Telstra because I have to be… due to the nature of where I reside….only 1 bar and any other telco is nil reception.

I don’t get how… every frikkin year they made enormous profit yet they jack prices up!

Now I get a message my land phone/internet line is going up $5 a month to $85

Pathetic!

My monthly mobile was $54, then it snuck up to $58 then boom to $64 ! Shocked

I cracked it and went into the store and changed it to $35 month pre paid.
Only difference is I can’t make overseas calls or if I go overseas it won’t be active.
But I have a phone that’s unlocked and I usually get a SIM card from post office for overseas use.
And I’m not going overseas anytime soon!

Now today I needed help with my Visa card… I went to buy something online and my card was fraud locked! Well I’m grad I’m being looked after but… I can’t use my card now!
So I called bank for help and first call was 15 mins wait time.
2 nd call half hour later was 12 min wait time…
I hang up again.
I later go into bank and they give me a proper number to ring and told me I could be waiting an hour for call answer.

I thought…. Wow…all the HUGE profits the bank makes and they can’t get enough employees to answer phone calls?

I felt slightly defeated as I was thinking good service isn’t what I remember it used to be.

I agree, the quality of service has dropped in every country and on all services. The push for profits and cost cutting leads them to direct me to voice recordings, option in them, redirect me to the internet pages... it is just crap now.

if you do get someone, they don't know how to handle the call because they are cheap, probably not in the country and have been poorly trained (and paid SFA so they don't care).

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Lisa Jones

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Re: Telstra
Reply #73 - Oct 14^th, 2023 at 6:19am

Gnads wrote on Oct 13^th, 2023 at 10:46am:

Lisa Jones wrote on Oct 12^th, 2023 at 9:30pm:

Baronvonrort wrote on Oct 12^th, 2023 at 9:22pm:

Lisa Jones wrote on Oct 12^th, 2023 at 8:04pm:

Baronvonrort wrote on Oct 12^th, 2023 at 5:41pm:

Gnads wrote on Oct 12^th, 2023 at 12:54pm:

I couldn't take my faulty modem down there and get a new one .... the only way I could get a modem from them was to buy it - $288 Roll Eyes

Nearly as shyte a company as Qantas.

Telstra have been giving modems free of charge to me for over 20 years.

I always remind them i have been a good cutomer. Wink

My latest modem has 4G backup so when NBN goes down it switches to mobile service.

If it cuts out or is unreliable i disconnect WAN cable from NBN to Modem and it goes straight to 4G.

Same here Baron.

Always FREE

We’ve never had issues with Telstra. Optus was a nightmare.

Note : I’m referring to Telstra Business vs Optus Business.

Never had a problem

Had so many free modems i expect them to supply it for free. Wink

I had a couple of issues with Telstra internet over the last 2 decades called Technical support we sorted it out over the phone. Their technical support is really good.

Re : Telstra Technical Support (Business) - very well trained experienced staff AND they are Aussies so you can understand their English. Free modems even. Telstra is nothing like Optus (thank God).

Bullshyte they are...... most are from the Philippines and India.

For what it's worth the Filipinos are better to talk & deal with than Indians.

Rubbish! Telstra Business is a completely different experience. You’re (obviously) NOT a business client of Telstra.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Lisa Jones

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Sydney
Gender: female

Re: Telstra
Reply #74 - Oct 14^th, 2023 at 6:25am

Gnads wrote on Oct 13^th, 2023 at 10:38am:

Lisa Jones wrote on Oct 12^th, 2023 at 4:05pm:

Jasin wrote on Oct 12^th, 2023 at 3:55pm:

Telstra are good for the right people,
not for idiots like Monk and Smith the habitual whiners.

Like Commonwealth Bank - designed to support Australian BIG BUSINESS, especially upon the 'Commonwealth' international scene.
Then all the 'peasant' drop-kicks join it and wonder why it doesn't treat them like CEO's and such. Roll Eyes

Maybe Smith & Monk should go back to Froggy or some 'small time' entity to appease their 'lack of'.

Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).

They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.

Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.

If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).

One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.

All phukking well & good ... bully for you & them then ey?

I pay a hefty $360 monthly bill to Telstra for internet, pay TV, landline phone & 2 mobiles.

And they keep jamming up the prices.

Why should I expect less service & support because I'm not a business customer?(nah nah Roll Eyes

)

I live 2.3 klm as the crow flies from their tower in the CBD and I'm flat out getting 1 bar on my mobile. The back up mobile signal for my modem is equally piss poor.

For the biggest telecommunication company in Australia .... they have a phukked attitude regarding how to treat customers.

Ahhh PRICE! Now that is a completely different gripe.

The price is definitely high (and we pay more than you/month).

Also Telstra will charge you a hefty late fee if you don’t pay by the due date.

And after our revolting experience with Optus Business....we’re reluctant to change to another telecommunications provider.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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