Lisa Jones wrote on Oct 12
th, 2023 at 4:05pm:
Jasin wrote on Oct 12
th, 2023 at 3:55pm:
Telstra are good for the right people,
not for idiots like Monk and Smith the habitual whiners.
Like Commonwealth Bank - designed to support Australian BIG BUSINESS, especially upon the 'Commonwealth' international scene.
Then all the 'peasant' drop-kicks join it and wonder why it doesn't treat them like CEO's and such.

Maybe Smith & Monk should go back to Froggy or some 'small time' entity to appease their 'lack of'.
Look that IS the preferred target group that Telstra pitches to (hence my initial comment in this topic).
They are absolutely terrific IF you are a bona fide business client. You get much better and faster support. Everyone else gets placed behind you in the queue.
Also with Telstra Business we have only ever spoken with Australian call centre tech/managers. Our problems (I can’t even remember the last one we had now that I think of it) were actioned overnight AND out of hours. Within 24 hrs we were back up and running.
If you’re merely a Telstra residential customer - then you’d probably be getting the left over resources (which I personally don’t like but I’m in no position to do much about it either).
One other thing ...Optus is far worse for both residential and business clients. I can (unfortunately) personally assure you all of that.
All phukking well & good ... bully for you & them then ey?
I pay a hefty $360 monthly bill to Telstra for internet, pay TV, landline phone & 2 mobiles.
And they keep jamming up the prices.
Why should I expect less service & support because I'm not a business customer?(nah nah

)
I live 2.3 klm as the crow flies from their tower in the CBD and I'm flat out getting 1 bar on my mobile. The back up mobile signal for my modem is equally piss poor.
For the biggest telecommunication company in Australia .... they have a phukked attitude regarding how to treat customers.
Ahhh PRICE! Now that is a completely different gripe.
The price is definitely high (and we pay more than you/month).
Also Telstra will charge you a hefty late fee if you don’t pay by the due date.
And after our revolting experience with Optus Business....we’re reluctant to change to another telecommunications provider.