Australian Politics Forum - Being charged TWICE for 1 debit card transaction

chimera Gold Member Offline Australian Politics Posts: 15426 Armidale Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #30 - Aug 26^th, 2023 at 10:15am Sophia wrote on Aug 26^th, 2023 at 9:34am: I’m so excited I can barely put on my ski mask.” My dear wife also was so excited when she won $2million in a European lottery. Not a Nigerian lottery either.
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Jovial Monk Gold Member Offline Dogs not cats! Posts: 51474 Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #31 - Aug 26^th, 2023 at 10:15am Don’t worry, Sophia, none of this is real, just “Lisa” seeking attention.
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John Smith Gold Member Offline Australian Politics Posts: 78311 Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #32 - Aug 26^th, 2023 at 10:50am Sophia wrote on Aug 26^th, 2023 at 9:36am: It seems you are going about it the long way Lisa. maybe she shouldn't shop when she's high on drugs?
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AusGeoff Gold Member Offline Sage of Gippsland Posts: 6025 Victoria Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #33 - Aug 26^th, 2023 at 11:25am Sophia wrote on Aug 26^th, 2023 at 9:34am: I saw this little pearler recently “I need everyone to wish me luck. I have a meeting at the bank later, and if all goes well I will be completely out of debt. I’m so excited I can barely put on my ski mask.”
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Lisa Jones

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Re: Being charged TWICE for 1 debit card transaction
Reply #34 - Aug 26^th, 2023 at 7:51pm

Sophia wrote on Aug 26^th, 2023 at 9:36am:

Lisa Jones wrote on Aug 26^th, 2023 at 8:14am:

Ok

1. As of this morning the double charge is still showing up in my online bank statement.

2. My bank has been contacted and they’ve emailed me the next steps in THE PROCESS.

Get this : I now need to complete an online Fraudulent Transaction form and NAME Big W as the organisation responsible for said fraud. Upon submission of this online form my bank’s fraud investigation team will then act on my behalf (initiate another set of procedures) to help get my money back into my account.

Nothing like this has ever happened to me before. All I did was go shopping. I always do a Big W online shop. Nothing about my routine wrt online shopping has changed.

It seems you are going about it the long way Lisa.
Have you contacted the supermarket/BigW store at all to let them know of their error?

My oath I did. They IMMEDIATELY blamed my bank and said it was up to them to sort it out.

I’ll check again tomorrow morning and see if the double entry still appears on my e bank statement. I’ll take/post up yet another screenshot.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Violet Crumble Gold Member Offline Posts: 576	Re: Being charged TWICE for 1 debit card transaction Reply #35 - Aug 27^th, 2023 at 10:32am Next, why don't you tell us about your wiry grey pubes, Lisa?
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Lisa Jones

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Re: Being charged TWICE for 1 debit card transaction
Reply #36 - Aug 29^th, 2023 at 8:36am

Lisa Jones wrote on Aug 24^th, 2023 at 11:41am:

I’m so p1$$ed off right now.

Last night/early this morning I did a Big W online shop. Anyway I paid for the shop using e gift cards (I enter competitions and I win e gift cards from time to time so I try and use these up so as not to forget about them).

The outstanding amount owing was then paid for using my debit card (note : not a credit card).

I always do a fortnightly Big W shop and then get my hubby to pick it up on the way home from the office. It’s a system which has worked well. Up until now.

Well this morning I logged into my online bank account and I saw 2 identical amounts had gone through last night (a minute apart) and the payee was Big W.

Sooooooo I’ve spent the better part of this morning on iChat with both Big W and my bank only to find both blaming each other.

Has anyone ever experienced this?? If so could you please explain what happened? This is a first for me. 😩

Yesterday - I wasted my time chasing Big W over this.

They promised it will be sorted by today.

Well I just logged into my online bank account. My money STILL isn’t back in there.

Given I’m in such a generous and kind mood...I’ll give them til after lunch. Then it will be on ie all over Facebook.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Lisa Jones

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Re: Being charged TWICE for 1 debit card transaction
Reply #37 - Aug 29^th, 2023 at 9:09am

Meantime ....

https://au.yahoo.com/news/woolworths-shoppers-rage-as-major-change-rolls-out-in-...

The brand is definitely heading in the wrong direction. It’s effectively fining customers with revolting penalties IF they refuse to join their rewards program. You invite people NOT force them.

Oh well ... just another thing I’ll have to blow them up about I guess.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Sophia

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Re: Being charged TWICE for 1 debit card transaction
Reply #38 - Aug 30^th, 2023 at 1:14pm

Lisa Jones wrote on Aug 29^th, 2023 at 8:36am:

Lisa Jones wrote on Aug 24^th, 2023 at 11:41am:

I’m so p1$$ed off right now.

Last night/early this morning I did a Big W online shop. Anyway I paid for the shop using e gift cards (I enter competitions and I win e gift cards from time to time so I try and use these up so as not to forget about them).

The outstanding amount owing was then paid for using my debit card (note : not a credit card).

I always do a fortnightly Big W shop and then get my hubby to pick it up on the way home from the office. It’s a system which has worked well. Up until now.

Well this morning I logged into my online bank account and I saw 2 identical amounts had gone through last night (a minute apart) and the payee was Big W.

Sooooooo I’ve spent the better part of this morning on iChat with both Big W and my bank only to find both blaming each other.

Has anyone ever experienced this?? If so could you please explain what happened? This is a first for me. 😩

Yesterday - I wasted my time chasing Big W over this.

They promised it will be sorted by today.

Well I just logged into my online bank account. My money STILL isn’t back in there.

Given I’m in such a generous and kind mood...I’ll give them til after lunch. Then it will be on ie all over Facebook.

I was going to ask what the latest update was?
It’s been a week hasn’t it?
You wrote earlier big w blamed the bank. Sounds like passing the buck as they all do.
What did the bank say?

I remembered something … back in the 1980s we had a home loan and I noted the bank charged us an extra $3,000
I phoned them.
I’m just a young mum with a toddler and baby right?
The arrogant male bank manager poo pooed me saying the banks don’t make those mistakes.
I was on the phone and my face went red with anger and I went dead silent.
I hung up.
An hour later he called back and quickly says I was right and it will be reversed. Then he hung up with no apology.

Since that day, as a seemingly dumb young mum as I was perceived, I have kept an even closer eagle eye on all transactions! I keep all receipts!
I check supermarket dockets and many times not given the specials advertised and charged full whack.

My job in past was secretarial and accounts.
Of course I’m looking at the maths and figures.
I was not a dumb mum that knew nothing to speak up against a bank.
Money talks and bs walks!

I shudder to think and it bothers me how many people including elderly or unwell that are ripped off without knowing to counteract it.
The big bank$ and big corp$ that have increa$ing billion$ profit$ annually say$ it all.

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Lisa Jones

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Re: Being charged TWICE for 1 debit card transaction
Reply #39 - Aug 30^th, 2023 at 2:36pm

Ok

I’ve JUST checked my online bank a/c.

Nothing has happened.

I did take screenshots of all my online chats so I’ll use those as evidence to contact someone at General Manager level via email. When it comes to these types of emails I go for maximum impact. So of course I will have to refer to certain words like :

Facebook
Media
A Current Affair

It’s not about the money now (which is around $120)... it’s the principle. If these billion dollar money making multi national corporations are doing this to me then my oath I know they’re doing it to others.

I have no idea where my email will end up going within BigW but I do have the necessary email addresses which will put this matter on TV IF necessary.

I honestly suspect there’s a rort going on involving customer money which has been and still is falsely explained away under the convenient blanket term “computer glitches” and said money is randomly chosen across a huge customer base (which this brand has). The cumulative resultant total of this process is then invested in the short term money market for up to 7 days which gives the brand a huge profit in interest.

I’m no conspiracy theorist but I can sense a rort in all this.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Lisa Jones

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Re: Being charged TWICE for 1 debit card transaction
Reply #40 - Aug 30^th, 2023 at 2:41pm

Quote:

I shudder to think and it bothers me how many people including elderly or unwell that are ripped off without knowing to counteract it.
The big bank$ and big corp$ that have increa$ing billion$ profit$ annually say$ it all.

Sophie - That’s precisely my perspective also.

In fact it’s what’s driving me to fight on.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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The Heartless Felon Gold Member Offline Australian Politics Posts: 2869 Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #41 - Sep 6^th, 2023 at 2:33pm Well! It looks like the budgie gets an extra seed tonight! I got my $30 refund.
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