Australian Politics Forum - Being charged TWICE for 1 debit card transaction

chimera Gold Member Offline Australian Politics Posts: 15426 Armidale Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #15 - Aug 25^th, 2023 at 10:54am Fair Trading in each State.https://www.fairtrading.nsw.gov.au/ They're pretty good, an online sleaze kept my $500 for a wedding anniversary present. Then refunded me when FT came calling.
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Sophia

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Re: Being charged TWICE for 1 debit card transaction
Reply #16 - Aug 25^th, 2023 at 1:40pm

Jovial Monk wrote on Aug 25^th, 2023 at 9:40am:

Cops won’t care about $30. . eSafetyOffice?

Shame them on Twitter.

Did they REALLY get $30 out of an account? Complain to the bank?

Maybe not… but….it’s the tip of an iceberg, one or two complaints may not get much attention, then more complaints come in and it will warrant time on an investigation.

The way it happened for this to happen, some marketing deceit that really puzzles me how they got into the account details to debit $30 a month.

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If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand.

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chimera Gold Member Offline Australian Politics Posts: 15426 Armidale Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #17 - Aug 25^th, 2023 at 1:47pm So they must have set up a dodgy card screen which gives them access. That's how overseas online fraud-sales are done using a cheap offer to catch people's details. I cancelled my card in time but got a threatening phone call when they couldn't use it.
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John Smith Gold Member Offline Australian Politics Posts: 78311 Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #18 - Aug 25^th, 2023 at 1:48pm larry was probably high again
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Sophia

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Re: Being charged TWICE for 1 debit card transaction
Reply #19 - Aug 25^th, 2023 at 1:54pm

What never ceases to amaze me… whenever there’s a glitch it’s always in their favour!
Overcharging…. Items on special marked down but in their check out computer not noted.
I have to read my receipt every time before I leave to make sure it’s all correct.
It’s a lifelong habit to check and keep all receipts.
I’m astounded when I’m asked at a checkout “would you like a receipt?”
Of course I do! And I explain it like this - if they don’t ask me if I want receipt…
“Can I have a receipt please as I do monthly checks against my credit card”

We cannot reply on our memory if we can remember odd amounts or odd trading names and check our card account to wonder if it’s us that did spend that…or a glitch

I’m getting good at avoiding (maybe paranoid) with anything that involves marketing.
I get phone calls from unknown numbers, I look at it and can’t find the courage to answer it anymore.
I think, if it’s important, they can leave a message. But they never do.

I’ve gotten texts from Telstra or supposed to be for feedback but I won’t do it.
If anyone wants some info… it has to be face to face instore or if I ring them myself.

Be interesting to see how that double charge of Lisa’s going, and Felon’s $30 hopeful refund.

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If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand.

Milton Friedman

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The Heartless Felon

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Re: Being charged TWICE for 1 debit card transaction
Reply #20 - Aug 25^th, 2023 at 1:57pm

Sophia wrote on Aug 25^th, 2023 at 1:40pm:

Jovial Monk wrote on Aug 25^th, 2023 at 9:40am:

Cops won’t care about $30. . eSafetyOffice?

Shame them on Twitter.

Did they REALLY get $30 out of an account? Complain to the bank?

Maybe not… but….it’s the tip of an iceberg, one or two complaints may not get much attention, then more complaints come in and it will warrant time on an investigation.

The way it happened for this to happen, some marketing deceit that really puzzles me how they got into the account details to debit $30 a month.

I had bought something from them previously, obviously they kept the payment details.

Another worrying aspect is that I dealt through Paypal. Time to have a chat with them too.

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UnSubRocky

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Re: Being charged TWICE for 1 debit card transaction
Reply #21 - Aug 25^th, 2023 at 1:59pm

Jovial Monk wrote on Aug 24^th, 2023 at 6:11pm:

I see the BS the forum is being asked to believe.

I have been double charged for single transactions. I just deal with the problem through either the bank or the business.

I think the real question here that should be asked is: "How many bottles of Pantene did Lisa accidentally buy because she was too angry to think straight?"

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At this stage...

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chimera Gold Member Offline Australian Politics Posts: 15426 Armidale Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #22 - Aug 25^th, 2023 at 2:01pm The message from the hacking news is that the scammers are ahead of the institutions. Which is incredible when companies and the gov have the resources of experts. Are company execs just too out of date and lazy?
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John Smith

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Re: Being charged TWICE for 1 debit card transaction
Reply #23 - Aug 25^th, 2023 at 3:53pm

chimera wrote on Aug 25^th, 2023 at 2:01pm:

The message from the hacking news is that the scammers are ahead of the institutions. Which is incredible when companies and the gov have the resources of experts. Are company execs just too out of date and lazy?

scammers make money by having the latest ... that involves spending money
companies make money by reducing spending, that means they only go after the latest tech when they have no other choice.

it's a scammers dream

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Our esteemed leader:
I hope that bitch who was running their brothels for them gets raped with a cactus.

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Lisa Jones

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Re: Being charged TWICE for 1 debit card transaction
Reply #24 - Aug 25^th, 2023 at 11:11pm

Sophia wrote on Aug 25^th, 2023 at 1:54pm:

What never ceases to amaze me… whenever there’s a glitch it’s always in their favour!
Overcharging…. Items on special marked down but in their check out computer not noted.
I have to read my receipt every time before I leave to make sure it’s all correct.
It’s a lifelong habit to check and keep all receipts.
I’m astounded when I’m asked at a checkout “would you like a receipt?”
Of course I do! And I explain it like this - if they don’t ask me if I want receipt…
“Can I have a receipt please as I do monthly checks against my credit card”

We cannot reply on our memory if we can remember odd amounts or odd trading names and check our card account to wonder if it’s us that did spend that…or a glitch

I’m getting good at avoiding (maybe paranoid) with anything that involves marketing.
I get phone calls from unknown numbers, I look at it and can’t find the courage to answer it anymore.
I think, if it’s important, they can leave a message. But they never do.

I’ve gotten texts from Telstra or supposed to be for feedback but I won’t do it.
If anyone wants some info… it has to be face to face instore or if I ring them myself.

Be interesting to see how that double charge of Lisa’s going, and Felon’s $30 hopeful refund.

So far ... it’s STILL there. I’ll log into my bank account tomorrow morning and check again. Hopefully I’ll see a credit there. If the double charge still exists I’m unfortunately going to have to complete some online form.

Hopefully it won’t come to that 😩

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Jovial Monk Gold Member Offline Dogs not cats! Posts: 51474 Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #25 - Aug 26^th, 2023 at 8:06am Yeah, hopefully eh?
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Lisa Jones

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Re: Being charged TWICE for 1 debit card transaction
Reply #26 - Aug 26^th, 2023 at 8:14am

Ok

1. As of this morning the double charge is still showing up in my online bank statement.

2. My bank has been contacted and they’ve emailed me the next steps in THE PROCESS.

Get this : I now need to complete an online Fraudulent Transaction form and NAME Big W as the organisation responsible for said fraud. Upon submission of this online form my bank’s fraud investigation team will then act on my behalf (initiate another set of procedures) to help get my money back into my account.

Nothing like this has ever happened to me before. All I did was go shopping. I always do a Big W online shop. Nothing about my routine wrt online shopping has changed.

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Lisa Jones Gold Member Offline Australian Politics Posts: 39047 Sydney Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #27 - Aug 26^th, 2023 at 8:17am chimera wrote on Aug 25^th, 2023 at 10:54am: Fair Trading in each State.https://www.fairtrading.nsw.gov.au/ They're pretty good, an online sleaze kept my $500 for a wedding anniversary present. Then refunded me when FT came calling. Ok I’ll give that a go too. Cheers.
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Sophia Gold Member Offline Posts: 9576	Re: Being charged TWICE for 1 debit card transaction Reply #28 - Aug 26^th, 2023 at 9:34am I saw this little pearler recently “I need everyone to wish me luck. I have a meeting at the bank later, and if all goes well I will be completely out of debt. I’m so excited I can barely put on my ski mask.”
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Sophia

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Re: Being charged TWICE for 1 debit card transaction
Reply #29 - Aug 26^th, 2023 at 9:36am

Lisa Jones wrote on Aug 26^th, 2023 at 8:14am:

Ok

1. As of this morning the double charge is still showing up in my online bank statement.

2. My bank has been contacted and they’ve emailed me the next steps in THE PROCESS.

Get this : I now need to complete an online Fraudulent Transaction form and NAME Big W as the organisation responsible for said fraud. Upon submission of this online form my bank’s fraud investigation team will then act on my behalf (initiate another set of procedures) to help get my money back into my account.

Nothing like this has ever happened to me before. All I did was go shopping. I always do a Big W online shop. Nothing about my routine wrt online shopping has changed.

It seems you are going about it the long way Lisa.
Have you contacted the supermarket/BigW store at all to let them know of their error?

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If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand.

Milton Friedman

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