Australian Politics Forum - Being charged TWICE for 1 debit card transaction

Lisa Jones

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Being charged TWICE for 1 debit card transaction
Aug 24^th, 2023 at 11:41am

I’m so p1$$ed off right now.

Last night/early this morning I did a Big W online shop. Anyway I paid for the shop using e gift cards (I enter competitions and I win e gift cards from time to time so I try and use these up so as not to forget about them).

The outstanding amount owing was then paid for using my debit card (note : not a credit card).

I always do a fortnightly Big W shop and then get my hubby to pick it up on the way home from the office. It’s a system which has worked well. Up until now.

Well this morning I logged into my online bank account and I saw 2 identical amounts had gone through last night (a minute apart) and the payee was Big W.

Sooooooo I’ve spent the better part of this morning on iChat with both Big W and my bank only to find both blaming each other.

Has anyone ever experienced this?? If so could you please explain what happened? This is a first for me. 😩

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Jovial Monk Gold Member Offline Dogs not cats! Posts: 51474 Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #1 - Aug 24^th, 2023 at 11:44am Take it to Twitter. Find their Twitter handles and use them. They will fall over themselves to rectify. Have to be truthful tho so I doubt you will do that.
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Sophia

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Re: Being charged TWICE for 1 debit card transaction
Reply #2 - Aug 24^th, 2023 at 12:08pm

Phone them up immediately and tell them of the error. Or go into their shop’s customer area and show them.
They should rectify with a cr refund back into your card.

Many times I’ve been overcharged, can’t recall being double charged but I still go and get it rectified.
In fact last night I had to … was in spotlight…. they had all these laces and trims and iron on motifs all marked down in a $1 bin.

When at checkout, the $1 didn’t come up so they had to manually do it on the screen. They omitted one and I was charged $4 instead of $1.
I check receipt before leaving store.
I went back in line at checkout to show them and they refunded me $3 back into my credit card.
Simple.

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Lisa Jones Gold Member Offline Australian Politics Posts: 39047 Sydney Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #3 - Aug 24^th, 2023 at 2:17pm Thanks for those posts. I’ve now been advised by my bank to wait 24 hrs. In case it was a system glitch 👈 see the BS I’m being asked to believe?
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Jovial Monk Gold Member Offline Dogs not cats! Posts: 51474 Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #4 - Aug 24^th, 2023 at 6:11pm I see the BS the forum is being asked to believe.
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Gordon

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Re: Being charged TWICE for 1 debit card transaction
Reply #5 - Aug 24^th, 2023 at 6:45pm

Can't help with yours, but I'm having a bank issue myself.

A payment from one of my regular clients was reversed with a message my account is closed. I've had remittance notices from a few other clients and no payments hit.

Yesterday someone transferred me $100 on payid and he reckons it went thru.

I called the bank today (45mins on hold) and they said there are no issues with any of my accounts. Too weird!

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IBI

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greggerypeccary

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Re: Being charged TWICE for 1 debit card transaction
Reply #6 - Aug 24^th, 2023 at 7:14pm

Lisa Jones wrote on Aug 24^th, 2023 at 2:17pm:

Thanks for those posts.

I’ve now been advised by my bank to wait 24 hrs. In case it was a system glitch 👈 see the BS I’m being asked to believe?

In my experience, this is correct.

Recently I had a regular deduction appear 5 times on my account, but they were all 'Authorisation Only's

After about 24 hours 4 disappeared and only one went through.

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Lisa Jones Gold Member Offline Australian Politics Posts: 39047 Sydney Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #7 - Aug 25^th, 2023 at 7:15am Jovial Monk wrote on Aug 24^th, 2023 at 6:11pm: I see the BS the forum is being asked to believe. Could some GMod please get this deranged unhinged idiot off OzPol?? He gets in the way of every discussion with off topic dementia driven delusions. It’s beyond ridiculous now.
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Lisa Jones

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Re: Being charged TWICE for 1 debit card transaction
Reply #8 - Aug 25^th, 2023 at 7:18am

greggerypeccary wrote on Aug 24^th, 2023 at 7:14pm:

Lisa Jones wrote on Aug 24^th, 2023 at 2:17pm:

Thanks for those posts.

I’ve now been advised by my bank to wait 24 hrs. In case it was a system glitch 👈 see the BS I’m being asked to believe?

In my experience, this is correct.

Recently I had a regular deduction appear 5 times on my account, but they were all 'Authorisation Only's

After about 24 hours 4 disappeared and only one went through.

Ok. I’m about to check my online bank account. It’s been 24 hrs. Let’s see if anything like that has happened to me. BRB....

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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Lisa Jones Gold Member Offline Australian Politics Posts: 39047 Sydney Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #9 - Aug 25^th, 2023 at 7:27am Well I WAS hoping but unfortunately nothing has changed 😩 I took a screenshot of the double entry as it still appears there.
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The Heartless Felon

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Re: Being charged TWICE for 1 debit card transaction
Reply #10 - Aug 25^th, 2023 at 9:13am

Something's going on...a company I bought from earlier this year sent me an email several weeks ago inviting me to join a club where, for $30.00 a month, they would keep me up to date with 'special buys' and stuff. I deleted the email.

I received another email on Monday thanking me for joining the 'club' and telling me that my $30.00 had been received.

I replied that I had not authorised any payment and that I expected my membership to be cancelled and a refund issued.

Got a call on Tuesday asking if I wanted a refund or store credit. I was still being polite so I said refund. OK they said, we'll process it.

Couple of hours later I got a call from a sales person from the same company offering to tell me about their current specials. I stopped being polite.

Awaiting the refund...and looking to see who I can report this to.

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Jovial Monk Gold Member Offline Dogs not cats! Posts: 51474 Gender:	Re: Being charged TWICE for 1 debit card transaction Reply #11 - Aug 25^th, 2023 at 9:40am Cops won’t care about $30. . eSafetyOffice? Shame them on Twitter. Did they REALLY get $30 out of an account? Complain to the bank?
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Bobby.

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Re: Being charged TWICE for 1 debit card transaction
Reply #12 - Aug 25^th, 2023 at 9:53am

Lisa Jones wrote on Aug 25^th, 2023 at 7:15am:

Jovial Monk wrote on Aug 24^th, 2023 at 6:11pm:

I see the BS the forum is being asked to believe.

Could some GMod please get this deranged unhinged idiot off OzPol??
He gets in the way of every discussion with off topic dementia driven delusions.
It’s beyond ridiculous now.

Hi Lisa,
Report that drunken idiot to the mods.

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Lisa Jones

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Re: Being charged TWICE for 1 debit card transaction
Reply #13 - Aug 25^th, 2023 at 10:28am

The Heartless Felon wrote on Aug 25^th, 2023 at 9:13am:

Something's going on...a company I bought from earlier this year sent me an email several weeks ago inviting me to join a club where, for $30.00 a month, they would keep me up to date with 'special buys' and stuff. I deleted the email.

I received another email on Monday thanking me for joining the 'club' and telling me that my $30.00 had been received.

I replied that I had not authorised any payment and that I expected my membership to be cancelled and a refund issued.

Got a call on Tuesday asking if I wanted a refund or store credit. I was still being polite so I said refund. OK they said, we'll process it.

Couple of hours later I got a call from a sales person from the same company offering to tell me about their current specials. I stopped being polite.

Awaiting the refund...and looking to see who I can report this to.

Interesting. I think you’ve handled this situation (I personally think it IS a scam) well.

With my situation.... and given I’m such a cynic these days I think there’s something else going on. I was reflecting on it overnight trying to work out if it’s a subversive way of quietly obtaining short term funds.

My theory in essence :

Alleged glitches/mistakes which take days/weeks to resolve are about missing amounts of money. Yes?

IF this happens across a multinational corporation’s customer base these little amounts of missing money add up to a massive amount of money. Let’s give these little amounts the value x. Let’s give that massive amount of money the value X.

The corporation takes X and invests X into the short term money market. Interest rates here are amazing ESPECIALLY if the amount invested is over a certain tier/level. The resultant funds are released within say a week with interest ie profit. Let’s call profit P.

After let’s say a week ... the multinational corporation will receive X + P deposited back into its account. That corporation then SLOWLY gives back the little amounts of x within X (most likely to ensure cash flow etc) and those customers who receive their missing $x are so busy being thankful/grateful/relieved that they finally have their money back that they take it no further.

Meantime the multinational corporation has walked away with P <— interest/profit. P could be a million dollars.

What do others think? You probably think I’m a conspiracy theorist now 😂🤣😆

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If I let myself be bought then I am no longer free.

HYPATIA - Greek philosopher, mathematician and astronomer (370 - 415)

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The Heartless Felon

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Re: Being charged TWICE for 1 debit card transaction
Reply #14 - Aug 25^th, 2023 at 10:31am

Jovial Monk wrote on Aug 25^th, 2023 at 9:40am:

Cops won’t care about $30. . eSafetyOffice?

Shame them on Twitter.

Did they REALLY get $30 out of an account? Complain to the bank?

Thanks Monk. I'll start with the bank but there should be some regulatory authority to oversee these things. And it's only $30 but that's every month and how many others are they targetting?

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