From Bam’s post ^^^^ (won’t link it, the line is highlighted and easy to find, even for roach:)
Quote:IT expert Justin Warren told news.com.au that human oversight had been removed from the system, leaving the burden of fixing the errors on the users.
Human oversight has been removed from the system.
That is why a trivial spelling difference between the ATO and Centrelink now has Centrelink creating a false debt because the STUPID computer thinks slightly different spelling means two different employers, one not reported by the Centrelink client.
That is VERY poor programming, the names should be processed and formatted:
Any P/L or Pty Ltd, &As, anything in brackets trimmed from the name. All names made all upper case, spaces between parts of the name removed, stuff like that then the computer can eliminate many false discrepancies. Any discrepancy detected should then be checked by a human.
I had to program like this to match addresses between two databases I created, sold properties and properties on the market. Page after page of programming to standardise everything. Obviously the Centrelink programming is pretty basic.