Australian Politics Forum - The growing Centrelink debt scandal

Grendel

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Re: The growing Centrelink debt scandal
Reply #165 - Jan 9^th, 2017 at 1:15pm

My advice to the Government and the idiots Porter and Tudge... and yes I've called them idiots before... scrap the LABOR SYSTEM of current automated Debt Recovery.... until you get it to work properly and simplify the Centrelink systems so the staff can actually make heads and tails of the total mess that it is.

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Jovial Monk

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Re: The growing Centrelink debt scandal
Reply #166 - Jan 9^th, 2017 at 1:26pm

What I have said, roach, is that the manual checking has been removed and the avalanche of threatening letters to people that don’t owe Centrelink anything started.

I have said this many times because you are so rightarded you cannot admit the Libs ever make a mistake or are guilty of fraud re TA etc.

So rightarded it is pathetic, roach.

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Jovial Monk Gold Member Online Dogs not cats! Posts: 50520 Gender:	Re: The growing Centrelink debt scandal Reply #167 - Jan 9^th, 2017 at 1:26pm .
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Jovial Monk

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Re: The growing Centrelink debt scandal
Reply #168 - Jan 9^th, 2017 at 1:28pm

Grendel wrote on Jan 9^th, 2017 at 1:15pm:

My advice to the Government and the idiots Porter and Tudge... and yes I've called them idiots before... scrap the LABOR SYSTEM of current automated Debt Recovery.... until you get it to work properly and simplify the Centrelink systems so the staff can actually make heads and tails of the total mess that it is.

No, reinstitute the manual checking. Removing the manual checking is the cause of the problems now.

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Bam

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Re: The growing Centrelink debt scandal
Reply #169 - Jan 9^th, 2017 at 1:44pm

Grendel wrote on Jan 9^th, 2017 at 1:15pm:

My advice to the Government and the idiots Porter and Tudge... and yes I've called them idiots before... scrap the LABOR COALITION'S SYSTEM of current automated Debt Recovery.... until you get it to work properly and simplify the Centrelink systems so the staff can actually make heads and tails of the total mess that it is.

Fixed it for you - the Coalition made it automated by taking people out of the loop.

If it was Labor's problem, why didn't this mess happen five years ago? Roll Eyes

Your desperation to blame Labor is getting more and more comical. It happened on the Coalition's watch, with the Coalition taking all the credit for "budget repair" by crowing about the hundreds of millions they are "recovering". Face it ... they OWN this problem, not Labor.

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Bam

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Re: The growing Centrelink debt scandal
Reply #170 - Jan 9^th, 2017 at 1:47pm

Jovial Monk wrote on Jan 9^th, 2017 at 1:28pm:

Grendel wrote on Jan 9^th, 2017 at 1:15pm:

My advice to the Government and the idiots Porter and Tudge... and yes I've called them idiots before... scrap the LABOR SYSTEM of current automated Debt Recovery.... until you get it to work properly and simplify the Centrelink systems so the staff can actually make heads and tails of the total mess that it is.

No, reinstitute the manual checking. Removing the manual checking is the cause of the problems now.

Not good enough.

Other measures that are needed:
* Put the onus of proof the way it's supposed to be - innocent until proven guilty.
* Require Centrelink to serve documents properly.
* Reinstate a strict six-year statute of limitations.
* Allow counterclaims for underpayment to be applied against any "debts".
* Require Centrelink to provide ACCURATE information on its website, starting with removing the "recommendation" to keep payslips for only "six months".
* Change reporting requirements so claimants aren't forced to predict the future every fortnight.

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TheFunPolice

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Re: The growing Centrelink debt scandal
Reply #171 - Jan 9^th, 2017 at 1:53pm

Grendel wrote on Jan 9^th, 2017 at 1:07pm:

Monk blames staff cuts for system failures... but Albanese says...

The Coalition’s “slash and burn” approach to the public service had weakened Centrelink, forcing Australians to spend hours on the phone, and unable to have their issue handled in the agency’s offices.

gee Monk.... do you honestly think this is the problem with the system? Grin

people have always had to spend hours on the phone with Centrelink. Cheesy

stagnation mean what??????????????????????

- yeh, bugger**** farm-logic Roll Eyes

stagnation mean what??????????????????????

Roll Eyes

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TheFunPolice

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Re: The growing Centrelink debt scandal
Reply #172 - Jan 9^th, 2017 at 1:55pm

Jovial Monk wrote on Jan 9^th, 2017 at 1:28pm:

Grendel wrote on Jan 9^th, 2017 at 1:15pm:

My advice to the Government and the idiots Porter and Tudge... and yes I've called them idiots before... scrap the LABOR SYSTEM of current automated Debt Recovery.... until you get it to work properly and simplify the Centrelink systems so the staff can actually make heads and tails of the total mess that it is.

No, reinstitute the manual checking. Removing the manual checking is the cause of the problems now.

year 11 economics: government intervention in the marketplace is difficult to extract from Shocked

...wait.... hmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmn Roll Eyes

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Secret Wars Gold Member Offline Australian Politics Posts: 3928 Gender:	Re: The growing Centrelink debt scandal Reply #173 - Jan 9^th, 2017 at 2:02pm I reckon many of the forum members who are here everyday from dawn into the night racking up phenomenal post counts would be ok. With no income apart from the dole no room for errors.
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Jovial Monk Gold Member Online Dogs not cats! Posts: 50520 Gender:	Re: The growing Centrelink debt scandal Reply #174 - Jan 9^th, 2017 at 2:06pm Some of us are retired, dear, so don’t you worry your pretty head.
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Bam

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Re: The growing Centrelink debt scandal
Reply #175 - Jan 9^th, 2017 at 2:08pm

Grendel wrote on Jan 9^th, 2017 at 1:07pm:

Monk blames staff cuts for system failures... but Albanese says...

The Coalition’s “slash and burn” approach to the public service had weakened Centrelink, forcing Australians to spend hours on the phone, and unable to have their issue handled in the agency’s offices.

gee Monk.... do you honestly think this is the problem with the system? Grin

people have always had to spend hours on the phone with Centrelink. Cheesy

It used to be that claimants could also visit their local Centrelink office to sort out any problems. This is no longer the case because these staff are no longer authorised to deal with these problems. People MUST use the phone now, and that's barely working.

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TheFunPolice

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Re: The growing Centrelink debt scandal
Reply #176 - Jan 9^th, 2017 at 2:12pm

Secret Wars wrote on Jan 9^th, 2017 at 2:02pm:

I reckon many of the forum members who are here everyday from dawn into the night racking up phenomenal post counts would be ok. With no income apart from the dole no room for errors. Grin

secret wars is german or some bugger* up ego shite Roll Eyes

go to the pub much wimpo Embarrassed

?

Yeh, nah hang out with russinas and smoke crack but never do the deed: yeh, we all know Grin

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Bam

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Re: The growing Centrelink debt scandal
Reply #177 - Jan 9^th, 2017 at 2:13pm

Ombudsman launches investigation into Centrelink debt recovery crisis

Quote:

The ombudsman has launched a broad, self-initiated investigation into the Centrelink automated debt recovery scandal, as the Labor leader, Bill Shorten, demanded the automated system be suspended.

“This farce has to end,” Shorten told Fairfax Media. “This stuff-up has delivered a summer from hell for thousands of people who have done absolutely nothing wrong.”

Both the independent, Andrew Wilkie, and Senator Nick Xenophon had referred the debt recovery system to the commonwealth ombudsman’s office before Christmas, amid mounting complaints that it was sending incorrect debt notices on a large scale.

But the deputy ombudsman, Richard Glenn, told Guardian Australia on Monday the office had decided to launch an investigation of its own accord, describing it as an “issue of significant interest to this office”.

“I can certainly say the ombudsman has approved an own-motion investigation into the matter,” Glenn said.

“That is self-initiated, this one will be self-initiated because we have a number of complaints and there is significant public controversy about the issue. So it is an inquiry into the issue at large, rather than into a specific complaint,” he said.

“Certainly there’s enough information from complaints we’ve received and … that it’s an issue of significant interest to this office, and we’ll be pursuing it.”

The ombudsman’s investigation will focus on problems with the automated data-matching process being used to compare Centrelink and tax office records, the quality of Centrelink’s communication with its customers and the management of the subsequent process.

“It’s a big program, it’s a big item to have a look at. We don’t really have a handle on how long it’s going to take to do it,” Glenn said. “Really we need to get our heads around how the technology works, and what the responses are to the technology.

“It’s going to take some resources to do the job, we have some available, we’re certainly able to pull resources from across the agency to do it, so it shouldn’t be a major impact on us.”

Glenn said the decision to remove human oversight of the data-matching process would be “certainly one of the issues we will look at”.

“Clearly there have been some differences in the program compared to the way it’s worked in the past, both in volume and the way the technology works.

“It’s quite clear that there’s an issue surrounding how the program works because of the sort of the complaints that we’re seeing.”

He said the Department of Human Services had so far been cooperative and accommodating to the ombudsman’s office.

The ombudsman’s powers are limited. It can make only recommendations, and is not able to compel change. But Glenn said the office could report publicly.

The system could also face the scrutiny of the auditor general, following a referral from Labor, and the information and privacy commissioner, who has been in contact with the department.

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Secret Wars

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Re: The growing Centrelink debt scandal
Reply #178 - Jan 9^th, 2017 at 2:19pm

TheFunPolice wrote on Jan 9^th, 2017 at 2:12pm:

Secret Wars wrote on Jan 9^th, 2017 at 2:02pm:

I reckon many of the forum members who are here everyday from dawn into the night racking up phenomenal post counts would be ok. With no income apart from the dole no room for errors. Grin

secret wars is german or some bugger* up ego shite Roll Eyes

go to the pub much wimpo Embarrassed

?

Yeh, nah hang out with russinas and smoke crack but never do the deed: yeh, we all know Grin

Beauty part of a forum like this is it keeps cretins, losers and the unemployable off the streets.

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TheFunPolice

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Re: The growing Centrelink debt scandal
Reply #179 - Jan 9^th, 2017 at 2:21pm

Secret Wars wrote on Jan 9^th, 2017 at 2:19pm:

TheFunPolice wrote on Jan 9^th, 2017 at 2:12pm:

Secret Wars wrote on Jan 9^th, 2017 at 2:02pm:

I reckon many of the forum members who are here everyday from dawn into the night racking up phenomenal post counts would be ok. With no income apart from the dole no room for errors. Grin

secret wars is german or some bugger* up ego shite Roll Eyes

go to the pub much wimpo Embarrassed

?

Yeh, nah hang out with russinas and smoke crack but never do the deed: yeh, we all know Grin

Beauty part of a forum like this is it keeps cretins, losers and the unemployable off the streets.

You should be a psychologist and analyse your body language in the mirror .

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......Australia has an illegitimate Government!

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