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Does Optus YES time still exist? (Read 5044 times)
Bobby.
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Does Optus YES time still exist?
Aug 30th, 2010 at 10:00pm
 
My plan was changed against my will by Optus a few months ago.
It's called the Yes 19i plan.

I was on a plan that cost $41 a month & most of my calls
were for zero dollars under Optus YES time.
Now I pay my bill by using the internet.

The trouble is that my monthly bills have now more than doubled.
I also notice that there are no Optus YES calls for zero dollars.
(when calling other Optus mobiles for under 10 minutes)
Every call I make is charged at the full rate.

I phoned Optus but got no where.
Optus refused to take me back to the old plan.
They say it no longer exists.
The Optus person who answered didn't have a clue as to what I was talking about
& I had to hang up on him.

Does anyone understand what's going on?
Obviously I've been ripped off.
I spoke to someone else & they are in the same boat as me.
Huge phone bills have arrived without explanation.
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Equitist
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Re: Does Optus YES time still exist?
Reply #1 - Aug 30th, 2010 at 10:19pm
 

Bobby. wrote on Aug 30th, 2010 at 10:00pm:
My plan was changed against my will by Optus a few months ago.
It's called the Yes 19i plan.

I was on a plan that cost $41 a month & most of my calls
were for zero dollars under Optus YES time.
Now I pay my bill by using the internet.

The trouble is that my monthly bills have now more than doubled.
I also notice that there are no Optus YES calls for zero dollars.
(when calling other Optus mobiles for under 10 minutes)
Every call I make is charged at the full rate.

I phoned Optus but got no where.
Optus refused to take me back to the old plan.
They say it no longer exists.
The Optus person who answered didn't have a clue as to what I was talking about
& I had to hang up on him.

Does anyone understand what's going on?
Obviously I've been ripped off.
I spoke to someone else & they are in the same boat as me.
Huge phone bills have arrived without explanation.


I'm guessing that there was some fine print somewhere in your contract - but that doesn't meant that you don't have some grounds for a formal consumer complaint...

It's probably time to start putting things in writing - and to print off any and all online documents that you can find pertaining to your contract and account...

Be sure to document any conversations you have with any Optus representative - and to get the first name of the person you speak to...

A technique that I find works, in terms of creating accountability in a customer service representative, is to ask them their name and then clarify the spelling, i.e.: "is that Cathy with a 'C' or a 'K'?"
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Life_goes_on
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Re: Does Optus YES time still exist?
Reply #2 - Aug 30th, 2010 at 10:37pm
 
Your contract probably ran out and they reverted you to another plan. You'll probably find something in the fine print saying it was up to you to remember the date and renew the plan.
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Bobby.
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Re: Does Optus YES time still exist?
Reply #3 - Aug 30th, 2010 at 10:56pm
 
Life_goes_on wrote on Aug 30th, 2010 at 10:37pm:
Your contract probably ran out and they reverted you to another plan. You'll probably find something in the fine print saying it was up to you to remember the date and renew the plan.



No - my contract ran out 8 years ago.
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cockneydoll
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Re: Does Optus YES time still exist?
Reply #4 - Aug 30th, 2010 at 11:37pm
 
Bobby. wrote on Aug 30th, 2010 at 10:00pm:
My plan was changed against my will by Optus a few months ago.
It's called the Yes 19i plan.

I was on a plan that cost $41 a month & most of my calls
were for zero dollars under Optus YES time.
Now I pay my bill by using the internet.

The trouble is that my monthly bills have now more than doubled.
I also notice that there are no Optus YES calls for zero dollars.
(when calling other Optus mobiles for under 10 minutes)
Every call I make is charged at the full rate.

I phoned Optus but got no where.
Optus refused to take me back to the old plan.
They say it no longer exists.
The Optus person who answered didn't have a clue as to what I was talking about
& I had to hang up on him.

Does anyone understand what's going on?
Obviously I've been ripped off.
I spoke to someone else & they are in the same boat as me.
Huge phone bills have arrived without explanation.


I would check with the Telecommunications ombudsman if I were you,&  let Optus know too, because they usually don't want to get into that scene.  Been there..done that.

I am under the impression that even though your contract has ended, you can remain on the same plan.  I have been on the same plan with Vodafone for around 8 years and it was only a one year contract. !!

I got a good plan with Optus for my husband. BYO $19 a month and $150 worth of calls, with one nominated number free for 10 min. call.
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Bobby.
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Re: Does Optus YES time still exist?
Reply #5 - Aug 30th, 2010 at 11:46pm
 
Thanks Cockney.
I will try to find out what's going on.

It seems that Yes Time just disappeared & they never told anyone.
Surely they would realise that when people got more double their normal bill
that it would cause trouble?
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Bobby.
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Re: Does Optus YES time still exist?
Reply #6 - Aug 30th, 2010 at 11:52pm
 
When they give you a Yes 19i plan it
seems to borrow from their popular Yes Time plan.

Unfortunately - the old YES is not the same as the new YES.

The new Yes means No.

It's a con job.

There must be millions of people who have been ripped off just like me.

I just checked the Optus website.
http://www.optus.com.au/portal/site/oca/menuitem.43cc470fed4d9ee33109002b8c8ac7a0/?vgnextoid=0b116c499f632010VgnVCM100000c8a87c0aRCRD&Page=1&Paging=true&QuerySubmit=true&QueryText=%22yes%2019i%22

I typed in "Yes 19i plan"
There are no results.
Whatever I have doesn't exist on their stupid website.
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« Last Edit: Aug 31st, 2010 at 12:19am by Bobby. »  
 
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what_katy_did
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Re: Does Optus YES time still exist?
Reply #7 - Aug 31st, 2010 at 7:33am
 
they changed all their plans to include more social internet stuff because that is what most people want now.

of course, give with one hand, take with the other.

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Bobby.
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Re: Does Optus YES time still exist?
Reply #8 - Aug 31st, 2010 at 7:32pm
 
what_katy_did wrote on Aug 31st, 2010 at 7:33am:
they changed all their plans to include more social internet stuff because that is what most people want now.

of course, give with one hand, take with the other.



Bad news for me.
I use a proper computer to do all that.
My mobile phone is 10 years old & still works perfectly.
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Saifudeen
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Re: Does Optus YES time still exist?
Reply #9 - Aug 31st, 2010 at 7:48pm
 
I can't help.
Just posting to say I'm calliong to pick a bine with Optus tomorrow.

They're awful people.
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Bobby.
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Re: Does Optus YES time still exist?
Reply #10 - Aug 31st, 2010 at 7:55pm
 
Saifudeen wrote on Aug 31st, 2010 at 7:48pm:
I can't help.
Just posting to say I'm calliong to pick a bine with Optus tomorrow.

They're awful people.


Good luck.
The Optus phone people will just laugh at you.
They don't understand the contracts either.
The contracts are written so that no one can understand them.
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Cockney Doll
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Re: Does Optus YES time still exist?
Reply #11 - Aug 31st, 2010 at 11:39pm
 
Bobby. wrote on Aug 30th, 2010 at 11:52pm:
When they give you a Yes 19i plan it
seems to borrow from their popular Yes Time plan.

Unfortunately - the old YES is not the same as the new YES.

The new Yes means No.

It's a con job.

There must be millions of people who have been ripped off just like me.

I just checked the Optus website.
http://www.optus.com.au/portal/site/oca/menuitem.43cc470fed4d9ee33109002b8c8ac7a0/?vgnextoid=0b116c499f632010VgnVCM100000c8a87c0aRCRD&Page=1&Paging=true&QuerySubmit=true&QueryText=%22yes%2019i%22

I typed in "Yes 19i plan"
There are no results.
Whatever I have doesn't exist on their stupid website.

If it's an old plan it won't be on the web site.

If the plan you are one has been clsoed, they will not re-open it, but do as I suggested, Call the Telecommunications Ombudsman and then let them know youhave done it.

It has worked fo me the twice I have done it.

Here's the link. It has phone numbers, fax numbers and email addresses.Though if it were me I'd phone. It's easier to explain verbally

[url]
http://www.tio.com.au/contact.htm
[/url]
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muso
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Re: Does Optus YES time still exist?
Reply #12 - Sep 1st, 2010 at 8:31am
 
cockneydoll wrote on Aug 30th, 2010 at 11:37pm:
I got a good plan with Optus for my husband. BYO $19 a month and $150 worth of calls, with one nominated number free for 10 min. call.


I pay my Optus mobile and my wife's mobile on the same account. What that means is that all calls we make to each other are totally free for an unlimited period.

Calls to other Optus mobiles are free for under 5 minutes, but there is a cap on the number of calls - I think it's 500 on my plan.

- And yeah Optus's call centre is woeful and slow to connect.
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1523 people like this. The remaining 7,134,765,234 do not 
 
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Bobby.
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Re: Does Optus YES time still exist?
Reply #13 - Sep 1st, 2010 at 8:31am
 
Cockney Doll wrote on Aug 31st, 2010 at 11:39pm:
Bobby. wrote on Aug 30th, 2010 at 11:52pm:
When they give you a Yes 19i plan it
seems to borrow from their popular Yes Time plan.

Unfortunately - the old YES is not the same as the new YES.

The new Yes means No.

It's a con job.

There must be millions of people who have been ripped off just like me.

I just checked the Optus website.
http://www.optus.com.au/portal/site/oca/menuitem.43cc470fed4d9ee33109002b8c8ac7a0/?vgnextoid=0b116c499f632010VgnVCM100000c8a87c0aRCRD&Page=1&Paging=true&QuerySubmit=true&QueryText=%22yes%2019i%22

I typed in "Yes 19i plan"
There are no results.
Whatever I have doesn't exist on their stupid website.

If it's an old plan it won't be on the web site.

If the plan you are one has been clsoed, they will not re-open it, but do as I suggested, Call the Telecommunications Ombudsman and then let them know youhave done it.

It has worked fo me the twice I have done it.

Here's the link. It has phone numbers, fax numbers and email addresses.Though if it were me I'd phone. It's easier to explain verbally

[url]
http://www.tio.com.au/contact.htm
[/url]


Thanks Cockney.
It isn't fair to be changed over to a new plan - by force -
which charges you double the money.
It's criminal.
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muso
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Re: Does Optus YES time still exist?
Reply #14 - Sep 1st, 2010 at 8:34am
 
Bobby. wrote on Aug 31st, 2010 at 7:32pm:
what_katy_did wrote on Aug 31st, 2010 at 7:33am:
they changed all their plans to include more social internet stuff because that is what most people want now.

of course, give with one hand, take with the other.



Bad news for me.
I use a proper computer to do all that.
My mobile phone is 10 years old & still works perfectly.


I use fring and skype because the calls to other users are free, and it takes up very little bandwidth. I also have msn messenger running in the background. It switches to WIFI when I'm in range, so it doesn't cost anything. I have Scottish blood from way back, so getting something for free gives me a nice warm feeling.
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