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Don't buy Husqvarna / Talon power tools (Read 24409 times)
freediver
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Re: Don't buy Husqvarna / Talon power tools
Reply #30 - Feb 4th, 2009 at 10:13pm
 
Great, easier than cows and rabbits. There goes my rabbit proof fence scheme.
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People who can't distinguish between etymology and entomology bug me in ways I cannot put into words.
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freediver
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Re: Don't buy Husqvarna / Talon power tools
Reply #31 - Feb 8th, 2009 at 6:00pm
 
I think someone in Husqvarna is trying to screw with me.

I got the new whipper snipper working this morning. It is a better model than the previous one. It came with an edger attachment, and I think you can get more.

It worked fine for half an hour, but then the chord snapped inside the head, so I had to disassemble it to get the chord back out. This happened a few times. Then I realised that someone had burnt the chord with a hot piece of metal or something, causing it to snap under load. I had to disassemble it about ten times to fix breaks. One time it took me about 20 minutes because I couldn't find the end of the cord. It was under a layer of cord wraps and had been burnt right through, fusing it onto another wrap of cord so you could barely tell it was the end, even when you could see it. It took a lot of force to separate it from the wrap it had melted onto. Another time I had to use pliers to pull more cord out because it was stuck where it had partly melted onto another wrap of chord.

The chord must have been damaged as it was being wound onto the spindle, because neighbouring wraps were melted onto each other in places. I couldn't see any way that this could have happened accidentally. There was nothing sharp or hot inside the spindle. The standard technique for wrapping the spindle does not even involve disassembling it. As far as I can tell, whoever wrapped it must have stopped the process a few times, disassembled the spindle, then singed the wrapped bits of chord with something hot, then reassembled the spindle and continued wrapping.

Does anyone know whether it is the manufacturer or the retailer who winds the chord on?
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« Last Edit: Feb 8th, 2009 at 6:08pm by freediver »  

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Re: Don't buy Husqvarna / Talon power tools
Reply #32 - Feb 8th, 2009 at 6:47pm
 
Maybe it wasn't new and it was a faulty one that had been returned.
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Re: Don't buy Husqvarna / Talon power tools
Reply #33 - Feb 8th, 2009 at 6:52pm
 
I think it's pretty hard to make an old one look new again. They get covered in crap and scratched straight away. Plus, the nylon cord had not been used. I had to cut it before I started.
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Re: Don't buy Husqvarna / Talon power tools
Reply #34 - Feb 8th, 2009 at 8:11pm
 
If it is new one then most probable that it is "made in china".

If it isn't chines then you can fix cord feeding problem by buying or making simple jig to replace "auto feeder". The idea is to have "right through hole" through which you feed the length of cord. When the length become short you just put another one through the hole and lock it in position by twist of the cord holder head, it takes 1 second of time. I made one for myself about 20 years ago and it is "still working".



Of course goats are more economical and you can talk to them.  Smiley
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Re: Don't buy Husqvarna / Talon power tools
Reply #35 - Aug 20th, 2011 at 4:29pm
 
It seems I have been sold a real dud. A number of things have gone wrong with it even though I rarely use it. The guy at Bunnings was bagging it, but they sell ones with even more plastic on it where the talon has metal bits. Plastic in the drive train seems to be the major problem with the cheap models.

The fuel tank started leaking and dribbling petrol down my leg. I fixed this with some of that grey fuel tank cement and by emptying the tank and letting it dry after every use. I was told you had to use fresh fuel in it or it wrecks the engine, but I have not had any problems with that. I think this is just part of getting people to empty the fuel tank because it is not designed to contain fuel.

The bump stop broke after a few uses, so I was carrying a key or screwdriver with me to feed line out.

The line kept overheating and melting/sticking to itself.

Recently, a tiny bit of plastic broke off the bump stop mechanism so the whole thing stopped working. It was only about half a cm long. I spent an hour on the phone trying to track down a replacement head. Apparently Husqvarna bought them out, but Husqvarna won't sell direct to the public, even spare parts. So I had to call them back three times to get more phone numbers of stores that would supposedly sell the part. The people who sold it to me originally do not stock the parts, even though Husqvarna referred me to them. One store that Husqvarna referred me to had it on their 'do not service' list because there are supposedly no parts. Anyway, eventually I found a store in central QLD (Rolleston), but by the time you added on the markups and two sets of freight it was nearly the same price as a new line trimmer.

Anyway, to cut a long story short, I bought a $15 head from Bunnings that fits with a few mods.

How to fit a $15 homelite trimmer head to a Talon line trimmer (model AT33583 AT335831 AT335832 AT335833 etc):

Take the head with you to the shop to check it matches the homelite model. The big hexagonal bit needs to fit as well as the long bit that sticks through the head. The thread on the homelite bolt that holds it in all place will be too big. Here is how to fix that:

Take the old Talon bolt with you and get one with a normal hex head and the same thread that looks about the right length. Also get a nut with the same size hex head as inside the bump stop of the homelite head. You need to destroy the homelite bump stop to check this, so you are on your own there.

Use a hammer to force out the bolt on the bump stop. The silver metal disc pushes out with a bit of encouragement. You need to make a bolt with a thread to match the talon and a hex head to metch the bump stop. Do this by attaching the nut you bought (or had lying around). To attach the nut, use glue, or I used solder as follows:

Put the nut on the bolt. It should slip over the threads. Hold it with a pair of needle nosed pliers, thread pointing up, with a few bits of solder in the gap. Hold it over a lit candle to heat it up until the solder melts. With another pair of needle nose pliers, wobble the nut a bit to get the solder to go into the gaps between the threads. When you are done, put it on ice to get it to cool down quicker.

This will almost work as is, but the bump stop won't work properly (even manually unless you unscrew it) because it won't go out far enough. You need to add the equivalent of the small split ring washer that you see on the old talon bolt (that you did not throw out). This needs to be small enough to fit inside the hole in the homelite, but big enough to fit over the thread, which is not possible unless you give it a lot of encouragement with pliers etc. Check that it still fits inside the homelite shafthole when you are done. Don't bother replacing the metal disc unless you want to keep the dirt out.
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Life_goes_on
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Re: Don't buy Husqvarna / Talon power tools
Reply #36 - Aug 20th, 2011 at 4:39pm
 
Quote:
I was told you had to use fresh fuel in it or it wrecks the engine, but I have not had any problems with that. I think this is just part of getting people to empty the fuel tank because it is not designed to contain fuel.


It depends on how long between uses if you should run the thing dry.
If it's not going to be used for more than a month then it should be run dry.

The reason being that the petrol quality here isn't great and it reacts with both the two stroke oil and within the carby - if you leave it for long enough it can gum up your carby making the engine extremely hard to start.
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Re: Don't buy Husqvarna / Talon power tools
Reply #37 - Aug 20th, 2011 at 5:14pm
 
Am I right in assuming Talon is the budget arm of Husqvarna?
Huski gear used to cost a bloody fortune but was of top quality many yrs ago where as Talon products are a lot cheaper.
Anyway...what ever it costs, you should always be looked after if it doesnt work the way it should coz as we all know..one lost customer through bad service is magnified many fold.
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Re: Don't buy Husqvarna / Talon power tools
Reply #38 - Aug 20th, 2011 at 7:45pm
 
freediver wrote on Jan 7th, 2009 at 10:38am:
I purchased a Talon (Husqvarna) whipper snipper (line trimmer) yesterday afternoon. It stopped working after 10 minutes of use. I called the seller this morning and they gave me the number for a repair shop.





Consumer laws require the RETAILER to handle this for a limited period (I think it's a couple of weeks)

Under YOUR circumstance, you are entittled to a FULL REFUND





PS

I've got 2 Husqvarna chainsaws
Not a day's grief - from either - in three years



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« Last Edit: Aug 20th, 2011 at 8:08pm by buzzanddidj »  

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Re: Don't buy Husqvarna / Talon power tools
Reply #39 - Aug 20th, 2011 at 10:11pm
 
Only ever buy a Sthil in line trimmers.
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Re: Don't buy Husqvarna / Talon power tools
Reply #40 - Aug 21st, 2011 at 9:55am
 


Yes, as Verge says, get a Stihl.
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...
 
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Re: Don't buy Husqvarna / Talon power tools
Reply #41 - Aug 21st, 2011 at 10:38am
 
As a nurseryman, landscaper who hates machines I found that only buying electric saved me hours of agravation. I brought a Talon electric chainsaw years ago and I've had countless hours of hastle free work out of it. Line trimmers always gave me grief, a good solid steel brushcutting head for me. Along fence lines and tree trunks? Roundup  Wink

...
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« Last Edit: Aug 21st, 2011 at 10:50am by Grey »  

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Re: Don't buy Husqvarna / Talon power tools
Reply #42 - Aug 21st, 2011 at 10:41am
 
freediver wrote on Jan 7th, 2009 at 10:38am:
I purchased a Talon (Husqvarna) whipper snipper (line trimmer) yesterday afternoon. It stopped working after 10 minutes of use. I called the seller this morning and they gave me the number for a repair shop. The repair shop said there would be at least a 2 1/2 week wait to get it fixed. I called the seller again and asked if I could get a refeund or replacement instead. They refused. They gave me the number for Husqvarna in Sydney. I called them and they gave me the number for another repair shop. I called them and they said they don't deal with Husqvarna any more. They said that Husqvarna used to have a 14 day replacement policy and that previously they would not have even been allowed to repair a product that had only been used for 10 minutes because of that replacement policy.


I would avoid Ryobi products as well. As we are aware most products are now assembled in the PRC and they do a shyte job of it.
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Re: Don't buy Husqvarna / Talon power tools
Reply #43 - Aug 21st, 2011 at 10:53am
 
Wiltshires are a good self shearing sheep variety that tastes good  Grin

http://www.wilkamdai.com/sheep_wiltshire_horn_wiltipol_index.html
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Re: Don't buy Husqvarna / Talon power tools
Reply #44 - Aug 21st, 2011 at 12:33pm
 
freediver wrote on Jan 8th, 2009 at 4:11pm:
I was actually tempted to turn up and demand a refund in person. Then if they refused, sit outside the store and attempt to start the thing every time a new customer turned up. It would look great sitting on the footpath beside the box it came in. Fortunately my time is worth more than that.

I had a closer look at the problem. The spark plug does not appear to be sparking. I got out the multimeter and it could pick up 40V AC across it. Apparently it is supposed to be 18000 V, but the multimeter may not pick that up anyway because it is so brief. The resistance across the plug is 12kV. Is that normal? Anyway, if it is the CDI coil (powers the plug) that is the problem, a replacement costs almost as much as a new whipper snipper, according to the repair shop. Yet they are still obligued to repair it instead of replacing the whole thing - he said that just after suggesting it is a 'throw away' item because the part costs nearly as much as the whole thing. I suspect their strategy is to make the warranty worthless by making it too much of a hassle for the customer to get it fixed. Even if you ignore the hassle for nthe customer, it would still have to cost them more to repair than to replace it.


You can't measure the voltage on a spark plug using a multi meter. It will give you erroneous readings and may even damage the meter. Pull out the spark plug and connect it up with the metal body touching the chassis. There should be a spark in the gap when you pull the cord. If not then the magneto coil is stuffed.

They should replace it for you under warranty no questions asked. If they don't then go in there and talk calmly to them and then slowly raise your voice when you don't get any action Wink Make sure you go there when it's busy usually on a Saturday morning Wink
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