ACCC Scamwatch - 22/11/2021
Watch out for fake online deals and avoid scammers this sales season
Dear radar subscriber,
Australians have
already lost about $12.9 million to online shopping including classifieds scams so far this year, and the ACCC is urging consumers to watch out for dodgy deals as pre-holiday sales approach.
Scamwatch has
received over 26,000 reports of online shopping scams, more than the total reported through all of 2020. This is consistent with global trends from 2020 as more people shop online during the pandemic.
“This is a very busy time of year, and scammers often try to take advantage of unsuspecting shoppers rushing to organise gifts,” ACCC Deputy Chair Delia Rickard said.
“People are often searching for the best deals online, especially in the Black Friday and Cyber Monday sales, so it’s easy to be caught off guard and fall for a scam.”
In an online shopping scam, scammers create realistic looking fake online stores selling items at heavily discounted prices, however the items are fake, or never delivered to buyers.
Scammers have also created fake stores on social media platforms or post fake ads on legitimate classifieds websites. They may request payment or offer discounts for payments made through direct bank transfers or cryptocurrency.
“Before you buy, it’s important to be aware of the possibility of scams. While some scammers try to make online stores look legitimate by requesting payment via PayPal or credit card, always double check that the real PayPal platform is being used. Be suspicious of too good to be true offers and any sellers that ask you to pay by bank transfer, gift cards or cryptocurrency,” Ms Rickard said.
“Research the seller and make sure you know who you are buying from. Search online for the product or company name, plus “complaint” or “scam” to see what other people are saying. If you are buying from a social networking site, check the seller’s history and read reviews from other people who have dealt with them.”
“When you’re paying, avoid arrangements that ask for up-front payment via bank transfer, or payment through digital currency, like Bitcoin. Always try to use a secure payment service such as PayPal or credit card transaction,” Ms Rickard said.
If you’re waiting for your parcel, remember that scammers also take advantage of people expecting deliveries.
“Australia Post and other parcel delivery companies will never email, call or text you asking for personal or financial information or a payment. Many delivery companies have apps where you can track your parcels rather than clicking on links in messages or emails,” Ms Rickard said.
Losses to online shopping scams are spread across most age groups, but people aged 25-34 lost the most money, at $2.4 million.
I got a fake PayPay one four days ago making out I won a $500 PayPay gift card