Australian Politics Forum - Canon G4000 series printer

issuevoter

Gold Member

Offline

Australian Politics

Posts: 9200
The Great State of Mind
Gender: male

Canon G4000 series printer
Sep 17^th, 2018 at 2:57pm

I bought this printer to use with my Windows 10 Dell 64bit. After 3 clean installs, the "Printer Not Responding" result was getting tedious. I handed over my computer to Canon Support, by remote control, and they tried 2 more clean installs, and several stabs at settings. (2 hours of my life on a phone, that I will never get back) They never found anything wrong with the computer or the printer. In the end they gave up and said I should get a IT guy to look at it, and wished me a pleasant day.

Back to top

No political allegiance. No philosophy. No religion.

IP Logged

Gordon

Gold Member

Online

Australian Politics

Posts: 20226
Gordon
Gender: male

Re: Canon G4000 series printer
Reply #1 - Sep 17^th, 2018 at 3:00pm

issuevoter wrote on Sep 17^th, 2018 at 2:57pm:

I bought this printer to use with my Windows 10 Dell 64bit. After 3 clean installs, the "Printer Not Responding" result was getting tedious. I handed over my computer to Canon Support, by remote control, and they tried 2 more clean installs, and several stabs at settings. (2 hours of my life on a phone, that I will never get back) They never found anything wrong with the computer or the printer. In the end they gave up and said I should get a IT guy to look at it, and wished me a pleasant day.

What do you actually intend to print?

Back to top

IBI

IP Logged

lee Gold Member Offline Australian Politics Posts: 16400 Gender:	Re: Canon G4000 series printer Reply #2 - Sep 17^th, 2018 at 3:25pm wifi or cable connection?
Back to top	IP Logged

Aurora New Member Offline Posts: 26	Re: Canon G4000 series printer Reply #3 - Sep 17^th, 2018 at 3:28pm Just turn it off and then on again. I have the same problem and that seems to work.
Back to top	IP Logged

Bias_2012 Gold Member Online Australian Politics Posts: 10305 Gender:	Re: Canon G4000 series printer Reply #4 - Sep 17^th, 2018 at 3:36pm Is the printer a second hand one? If it is, it might have a faulty USB chip
Back to top	Our Lives Are Governed By The Feast & Famine Variable IP Logged

lee Gold Member Offline Australian Politics Posts: 16400 Gender:	Re: Canon G4000 series printer Reply #5 - Sep 17^th, 2018 at 3:50pm Sometimes the printer has to be installed in exactly the right sequence. There is usually a note: don't attach printer yet or some such. Otherwise it doesn't find the software.
Back to top	IP Logged

juliar

Gold Member

Offline

Australian Politics

Posts: 22966

Re: Canon G4000 series printer
Reply #6 - Sep 17^th, 2018 at 4:46pm

Usually Windows 10 will install its own drivers.

I usually reboot Windows and then switch on the printer and then plug it into a USB port Then Windows will recognize the new device and then install its own drivers.

I found the ethernet connection if available on the printer is the easiest to get working and is better for a network. You might need to download the correct driver from the Canon site.

If you are using wireless you are on your own as can be diabolically difficult.

.

Back to top

IP Logged

Sir lastnail

Gold Member

Offline

Australian Politics

Posts: 29705
Gender: male

Re: Canon G4000 series printer
Reply #7 - Sep 17^th, 2018 at 5:31pm

issuevoter wrote on Sep 17^th, 2018 at 2:57pm:

I bought this printer to use with my Windows 10 Dell 64bit. After 3 clean installs, the "Printer Not Responding" result was getting tedious. I handed over my computer to Canon Support, by remote control, and they tried 2 more clean installs, and several stabs at settings. (2 hours of my life on a phone, that I will never get back) They never found anything wrong with the computer or the printer. In the end they gave up and said I should get a IT guy to look at it, and wished me a pleasant day.

I bought another Canon printer recently. Do not use the default Windows drivers. Connect it up to your computer via the USB cable and run the installation from the supplied CD. That's the only way I could reliably get it to work on various different computers.

Back to top

In August 2021, Newcastle Coroner Karen Dilks recorded that Lisa Shaw had died “due to complications of an AstraZeneca COVID vaccination”.

IP Logged

Aurora New Member Offline Posts: 26	Re: Canon G4000 series printer Reply #8 - Sep 17^th, 2018 at 6:59pm Why the fuss? Unplug the printer. Delete the connection in Devices & Printers Use the CD that came with it Go through the installation step-by-step. Then turn it off and on again when it doesn't do what you want it to, immediately ......
Back to top	IP Logged

issuevoter

Gold Member

Offline

Australian Politics

Posts: 9200
The Great State of Mind
Gender: male

Re: Canon G4000 series printer
Reply #9 - Sep 20^th, 2018 at 9:08am

Sir lastnail wrote on Sep 17^th, 2018 at 5:31pm:

issuevoter wrote on Sep 17^th, 2018 at 2:57pm:

I bought this printer to use with my Windows 10 Dell 64bit. After 3 clean installs, the "Printer Not Responding" result was getting tedious. I handed over my computer to Canon Support, by remote control, and they tried 2 more clean installs, and several stabs at settings. (2 hours of my life on a phone, that I will never get back) They never found anything wrong with the computer or the printer. In the end they gave up and said I should get a IT guy to look at it, and wished me a pleasant day.

I bought another Canon printer recently. Do not use the default Windows drivers. Connect it up to your computer via the USB cable and run the installation from the supplied CD. That's the only way I could reliably get it to work on various different computers.

Before I contacted Canon I did three clean installs using their CD. Then Canon had remote control of my computer and they loaded the drivers. I suspect there is a conflict somewhere, and also suspect the G4600 software was assumed to be totally compatible with Windows 10 without thorough testing. Electronics companies do this all the time when they have too many products on the market. Officeworks took the Canon back, no questions asked, and replaced it with an HP which installed without a hitch.

Back to top

No political allegiance. No philosophy. No religion.

IP Logged

lee Gold Member Offline Australian Politics Posts: 16400 Gender:	Re: Canon G4000 series printer Reply #10 - Sep 20^th, 2018 at 11:26am Sometimes third party computer builders don't provide full windows packages.
Back to top	IP Logged