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Site down all weekend (Read 7035 times)
Gnads
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Site down all weekend
Jul 16th, 2018 at 8:02am
 
They mustn't work or pay penalty rates in IT ....

the site was down all weekend .....

what happened this time FD?
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Grappler Truth Teller Feller
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Re: Site down all weekend
Reply #1 - Jul 16th, 2018 at 8:42am
 
Yes - I was forced to argue with educated intellectuals on another forum, rather than engaging in the free-for-all that comprises OzPol much of the time..... and you know how boring and elitist educated intellectuals can be..... Roll Eyes  Cool  quoting chapter and verse from learned journals that still manage to get it wrong..... but when you have that Bible Of The Issue in your hand... well....surely you're entitled to piss on the Great Unwashed and rubbish their lesser standing  as an 'intellectual'.......

If these intellectuals got it so right - why is it such a disaster??????  Idiots Savants?

But that's just me being intellectual......
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cods
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Re: Site down all weekend
Reply #2 - Jul 16th, 2018 at 9:01am
 
in other words you missed the poo called ozpol.... Grin Grin

a lot would have been talking to themselves something they do quite often on ozpol...I wonder what their partners did with them  during withdrawals... Cheesy Cheesy Cheesy Cheesy Cheesy
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Re: Site down all weekend
Reply #3 - Jul 16th, 2018 at 11:57am
 
Thanks for the explanation freediver!

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Re: Site down all weekend
Reply #4 - Jul 16th, 2018 at 12:20pm
 
Same thing again. The server needed rebooting. Not sure why. This is the third time in about a month.

Hostgator got rid of their ticket based support system a while ago. Now everything is done via a "live chat". They call it live, but I think you spend the first 20 minutes talking to a bot. The bot asks you some silly questions that they already know the answer to, such as what sites are you hosting. It then spends the next twenty minutes giving you regular progress updates on how hard it is working. You need to respond with words of encouragement, or the bot thinks you have hung up. If you actually need to walk away, eg to go to the toilet, the bot closes the chat session, and apparently marks the issue as resolved.

Anyway, in my last chat session they gave me a link just for server reboot requests, which supposedly only takes 20 minutes. So that should speed things up if it keeps happening.

When it happened two weeks ago, they told me there was some complicated issue that required 'escalation' to someone who knows how to use a computer.

Meanwhile, my facebook OzPol login always seems to fail whenever the site is down.
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Re: Site down all weekend
Reply #5 - Jul 16th, 2018 at 12:27pm
 
Freediver needs to give Admin powers to another Gmod person( a 2in charge) for times like this- maybe  2 gmods
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Re: Site down all weekend
Reply #6 - Jul 16th, 2018 at 12:38pm
 
freediver wrote on Jul 16th, 2018 at 12:20pm:
Same thing again. The server needed rebooting. Not sure why. This is the third time in about a month.

Hostgator got rid of their ticket based support system a while ago. Now everything is done via a "live chat". They call it live, but I think you spend the first 20 minutes talking to a bot. The bot asks you some silly questions that they already know the answer to, such as what sites are you hosting. It then spends the next twenty minutes giving you regular progress updates on how hard it is working. You need to respond with words of encouragement, or the bot thinks you have hung up. If you actually need to walk away, eg to go to the toilet, the bot closes the chat session, and apparently marks the issue as resolved.

Anyway, in my last chat session they gave me a link just for server reboot requests, which supposedly only takes 20 minutes. So that should speed things up if it keeps happening.

When it happened two weeks ago, they told me there was some complicated issue that required 'escalation' to someone who knows how to use a computer.

Meanwhile, my facebook OzPol login always seems to fail whenever the site is down.


I rang Hostgator on Saturday to see if I could get them to sort it.  I was answered by human Frank immediately.  Told him I was a mere Member here, not a GMod or Admin.  Told him the URL and that the site was down.  He confirmed they do host OzPol.  I asked if he could check and fix any problem if it was at his end.  Answer was 'no, a request like that must come from the site Owner.'
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Gnads
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Re: Site down all weekend
Reply #7 - Jul 16th, 2018 at 12:40pm
 
Grappler Truth Teller Feller wrote on Jul 16th, 2018 at 8:42am:
Yes - I was forced to argue with educated intellectuals on another forum, rather than engaging in the free-for-all that comprises OzPol much of the time..... and you know how boring and elitist educated intellectuals can be..... Roll Eyes  Cool  quoting chapter and verse from learned journals that still manage to get it wrong..... but when you have that Bible Of The Issue in your hand... well....surely you're entitled to piss on the Great Unwashed and rubbish their lesser standing  as an 'intellectual'.......

If these intellectuals got it so right - why is it such a disaster??????  Idiots Savants?

But that's just me being intellectual......


I went to the pub ,,,, had a few schooies with different sort of intellectuals. Grin
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Re: Site down all weekend
Reply #8 - Jul 16th, 2018 at 12:49pm
 
Aussie wrote on Jul 16th, 2018 at 12:38pm:
freediver wrote on Jul 16th, 2018 at 12:20pm:
Same thing again. The server needed rebooting. Not sure why. This is the third time in about a month.

Hostgator got rid of their ticket based support system a while ago. Now everything is done via a "live chat". They call it live, but I think you spend the first 20 minutes talking to a bot. The bot asks you some silly questions that they already know the answer to, such as what sites are you hosting. It then spends the next twenty minutes giving you regular progress updates on how hard it is working. You need to respond with words of encouragement, or the bot thinks you have hung up. If you actually need to walk away, eg to go to the toilet, the bot closes the chat session, and apparently marks the issue as resolved.

Anyway, in my last chat session they gave me a link just for server reboot requests, which supposedly only takes 20 minutes. So that should speed things up if it keeps happening.

When it happened two weeks ago, they told me there was some complicated issue that required 'escalation' to someone who knows how to use a computer.

Meanwhile, my facebook OzPol login always seems to fail whenever the site is down.


I rang Hostgator on Saturday to see if I could get them to sort it.  I was answered by human Frank immediately.  Told him I was a mere Member here, not a GMod or Admin.  Told him the URL and that the site was down.  He confirmed they do host OzPol.  I asked if he could check and fix any problem if it was at his end.  Answer was 'no, a request like that must come from the site Owner.'



Franz Kafka At The Keyboard ...

"Hello - I have a problem with a site down - are you the one to fix it?"

"Yes indeed - how may I help?"

"You could check into it and kick start it or whatever..how long will that take?"

"Which site is it?"

"OzPolitics..."

"Are you the site owner?"

"No - just an aggrieved user.. trying to help."

"Sir - you have no right to help or complain - only the owner can do that.  It'll take about thirty seconds, but....""

"Well, can you contact the owner and get it fixed?"

"No - the owner must contact us."

"What if the owner doesn't know.."

"Then it can't be fixed... since it needs to be reported as down before we can fix it."

"But I just reported it, and if you know it's down - why can't you just fix it?"

"Not without the owner contacting us..."

"Well - where can I contact the owner and get him to call?"

"You can't..."

"So it won't be fixed?"

"Yes - it will be fixed immediately ... but not until the owner who you can't contact and we can't contact rings us..."

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Bobby.
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Re: Site down all weekend
Reply #9 - Jul 16th, 2018 at 5:18pm
 
Agnes wrote on Jul 16th, 2018 at 12:27pm:
Freediver needs to give Admin powers to another Gmod person( a 2in charge) for times like this- maybe  2 gmods



All that is needed is for someone like me to
have the Hostgator password so that I can pretend that
I'm the owner & want it fixed.
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Re: Site down all weekend
Reply #10 - Jul 16th, 2018 at 5:40pm
 
Bobby. wrote on Jul 16th, 2018 at 5:18pm:
Agnes wrote on Jul 16th, 2018 at 12:27pm:
Freediver needs to give Admin powers to another Gmod person( a 2in charge) for times like this- maybe  2 gmods



All that is needed is for someone like me to
have the Hostgator password so that I can pretend that
I'm the owner & want it fixed.


That's a great idea Bobby.  Not long after that, you'd post it at the sewer.

Grin
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Bobby.
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Re: Site down all weekend
Reply #11 - Jul 16th, 2018 at 5:43pm
 
Aussie wrote on Jul 16th, 2018 at 5:40pm:
Bobby. wrote on Jul 16th, 2018 at 5:18pm:
Agnes wrote on Jul 16th, 2018 at 12:27pm:
Freediver needs to give Admin powers to another Gmod person( a 2in charge) for times like this- maybe  2 gmods



All that is needed is for someone like me to
have the Hostgator password so that I can pretend that
I'm the owner & want it fixed.


That's a great idea Bobby.  Not long after that, you'd post it at the sewer.

Grin



Aussie - I would be the most trustworthy person on this whole forum
& the real PA & it wouldn't be difficult to be more trustworthy than the losers on Monk's forum.

Call me "honest Bobby."
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Re: Site down all weekend
Reply #12 - Jul 16th, 2018 at 6:16pm
 
Better still....how about "the guy who knows his stuff...an expert?"
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Re: Site down all weekend
Reply #13 - Jul 16th, 2018 at 6:18pm
 
Glad it's you and not me Free Diver

I hate ringing up for help- for anything

As they say in Alice.."Into the rabbit hole'
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lee
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Re: Site down all weekend
Reply #14 - Jul 16th, 2018 at 6:24pm
 
How about leaving it - as is.

Woudn't it be terrible if the faux owner got in a snit and told them to cancel the account.
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Re: Site down all weekend
Reply #15 - Jul 16th, 2018 at 6:28pm
 
lee wrote on Jul 16th, 2018 at 6:24pm:
How about leaving it - as is.

Woudn't it be terrible if the faux owner got in a snit and told them to cancel the account.


Indeed.....but it seems it took a nano second for the issue to be sorted.......delayed by the fact that for reasons yet to be made clear....FD did not bother contacting Hostgator until this morning.


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cods
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Re: Site down all weekend
Reply #16 - Jul 16th, 2018 at 6:32pm
 
Bobby. wrote on Jul 16th, 2018 at 5:18pm:
Agnes wrote on Jul 16th, 2018 at 12:27pm:
Freediver needs to give Admin powers to another Gmod person( a 2in charge) for times like this- maybe  2 gmods



All that is needed is for someone like me to
have the Hostgator password so that I can pretend that
I'm the owner & want it fixed.



I think we know who he WOULDNT GIVE IT TOO bobs..
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OzPol down again.
Reply #17 - Jul 4th, 2018 at 8:59pm
 
This evening for a couple of hours.  I bet Bobby saved us yet again.  Thanks Bobby.  Yer a Champ.
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Re: OzPol down again.
Reply #18 - Jul 16th, 2018 at 3:03pm
 
Was there something happening over the last 3 days? The forum was down again.
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Re: Site down all weekend
Reply #19 - Jul 16th, 2018 at 7:24pm
 
So...let's cut to the chase.  What is your back up plan, FD?
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Re: Site down all weekend
Reply #20 - Jul 16th, 2018 at 7:28pm
 
Plan B is for you all to find something else to do.
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Re: Site down all weekend
Reply #21 - Jul 16th, 2018 at 7:40pm
 
freediver wrote on Jul 16th, 2018 at 7:28pm:
Plan B is for you all to find something else to do.


I am not sure that is a terribly good Plan B, freediver, but your Members will have seen it.  Not my problem.
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Re: Site down all weekend
Reply #22 - Jul 16th, 2018 at 8:16pm
 
No need to complain - it is what it is.

Plenty to do.
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Re: Site down all weekend
Reply #23 - Jul 16th, 2018 at 8:26pm
 
Aussie wrote on Jul 16th, 2018 at 12:38pm:
I rang Hostgator on Saturday to see if I could get them to sort it.  I was answered by human Frank immediately.  Told him I was a mere Member here, not a GMod or Admin.  Told him the URL and that the site was down.  He confirmed they do host OzPol.  I asked if he could check and fix any problem if it was at his end.  Answer was 'no, a request like that must come from the site Owner.'

Grin
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Re: Site down all weekend
Reply #24 - Jul 16th, 2018 at 8:29pm
 
Aussie wrote on Jul 16th, 2018 at 7:24pm:
So...let's cut to the chase.  What is your back up plan, FD? 


He doesnt appear to have any plans or appreciation of his members who are really pissed off!

Strange for one who apparently begged people to join his site in the beginning!

Needs  a reality check in my opinion!

Do you agree?

Roll Eyes Roll Eyes Roll Eyes Roll Eyes
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Re: Site down all weekend
Reply #25 - Jul 16th, 2018 at 8:40pm
 
Hostgator have found and blocked the indexing bot that was causing the crashes.
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Re: Site down all weekend
Reply #26 - Jul 16th, 2018 at 8:54pm
 
freediver wrote on Jul 16th, 2018 at 7:28pm:
Plan B is for you all to find something else to do.


Well said, FD. Some comments here make you wonder. In the mean time, thanks for your efforts.
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Re: Site down all weekend
Reply #27 - Jul 17th, 2018 at 11:41am
 
Is the bot sabotage by GetUp! ?
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Re: Site down all weekend
Reply #28 - Jul 17th, 2018 at 12:25pm
 
I doubt the intent was malicious. I think it was just a particularly aggressive search bot.

Not sure how these things normally work, but I think the real problem is that hostgator does not automatically detect and reboot crashed servers. Seems like a simple thing to do, and would improve their uptime statistics.
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Re: Site down all weekend
Reply #29 - Jul 17th, 2018 at 1:48pm
 
Good to see the site, back up & running!
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Re: Site down all weekend
Reply #30 - Jul 17th, 2018 at 4:56pm
 
Those who do not have a Forum, haven't a clue.
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Re: Site down all weekend
Reply #31 - Jul 17th, 2018 at 5:09pm
 
freediver wrote on Jul 17th, 2018 at 12:25pm:
I doubt the intent was malicious. I think it was just a particularly aggressive search bot.

Not sure how these things normally work, but I think the real problem is that hostgator does not automatically detect and reboot crashed servers. Seems like a simple thing to do, and would improve their uptime statistics.


So why did it take so long for Hostgator to flick a switch?  They were told (by me) that the site was down.
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Re: Site down all weekend
Reply #32 - Jul 17th, 2018 at 8:30pm
 
As the ip does not resolve to ozpol I'm guessing it's shared hosting not dedicated? Do you have CPanel control FD?
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Re: Site down all weekend
Reply #33 - Jul 17th, 2018 at 10:01pm
 
It's dedicated. I've got CPanel and WHM access.
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Re: Site down all weekend
Reply #34 - Jul 17th, 2018 at 10:55pm
 
freediver wrote on Jul 17th, 2018 at 10:01pm:
It's dedicated. I've got CPanel and WHM access.


Then you should not need hostgator to restart a service. You should be able to via cpanel.

Although it would not fix someone being malicious you should also be able to cron a script to test if bind is up and if not to restart it. If you had access to the logs you should be able to determine what the problem was.

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Re: Site down all weekend
Reply #35 - Jul 18th, 2018 at 6:45pm
 
When the site goes down I cannot access either CPanel or WHM.
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Re: Site down all weekend
Reply #36 - Jul 18th, 2018 at 6:52pm
 
freediver wrote on Jul 18th, 2018 at 6:45pm:
When the site goes down I cannot access either CPanel or WHM.


So....what took them so long?  They knew the site was down (I told them) and did nothing.
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Re: Site down all weekend
Reply #37 - Jul 18th, 2018 at 7:05pm
 
Aussie wrote on Jul 18th, 2018 at 6:52pm:
freediver wrote on Jul 18th, 2018 at 6:45pm:
When the site goes down I cannot access either CPanel or WHM.


So....what took them so long?  They knew the site was down (I told them) and did nothing.


They were probably ignoring you Aussie.
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Re: Site down all weekend
Reply #38 - Jul 18th, 2018 at 7:08pm
 
freediver wrote on Jul 18th, 2018 at 7:05pm:
Aussie wrote on Jul 18th, 2018 at 6:52pm:
freediver wrote on Jul 18th, 2018 at 6:45pm:
When the site goes down I cannot access either CPanel or WHM.


So....what took them so long?  They knew the site was down (I told them) and did nothing.


They were probably ignoring you Aussie.


They did.  Why did they ignore you for so long?
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Re: Site down all weekend
Reply #39 - Jul 19th, 2018 at 8:27am
 
freediver wrote on Jul 18th, 2018 at 6:45pm:
When the site goes down I cannot access either CPanel or WHM.


You have a static IP, I'll PM you a link to try.
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Re: Site down all weekend
Reply #40 - Jul 19th, 2018 at 9:06am
 
Aussie wrote on Jul 18th, 2018 at 7:08pm:
freediver wrote on Jul 18th, 2018 at 7:05pm:
Aussie wrote on Jul 18th, 2018 at 6:52pm:
freediver wrote on Jul 18th, 2018 at 6:45pm:
When the site goes down I cannot access either CPanel or WHM.


So....what took them so long?  They knew the site was down (I told them) and did nothing.


They were probably ignoring you Aussie.


They did.  Why did they ignore you for so long?


No doubt ignored 'somebody' who had no business calling them........
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Re: Site down all weekend
Reply #41 - Jul 19th, 2018 at 4:48pm
 
The site is going down again- for how long this time- the warning signs are there right now- just as before- this is the end of ozpol- only a new host can solve this and FD isnt interested in a new host-

The warning signs for me were it would flash that the site "cannot be reached " at least once ( maybe up to 6 before it just wouldnt connect at all )- and that is happening again now
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« Last Edit: Jul 19th, 2018 at 4:55pm by Agnes »  

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Re: Site down all weekend
Reply #42 - Jul 20th, 2018 at 9:09pm
 
Aussie wrote on Jul 18th, 2018 at 7:08pm:
freediver wrote on Jul 18th, 2018 at 7:05pm:
Aussie wrote on Jul 18th, 2018 at 6:52pm:
freediver wrote on Jul 18th, 2018 at 6:45pm:
When the site goes down I cannot access either CPanel or WHM.


So....what took them so long?  They knew the site was down (I told them) and did nothing.


They were probably ignoring you Aussie.


They did.  Why did they ignore you for so long?


Maybe they thought FD was Matty.

An easy mistake to make.
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Re: Site down all weekend
Reply #43 - Jul 20th, 2018 at 11:22pm
 
Was the site down
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Re: Site down all weekend
Reply #44 - Jul 21st, 2018 at 7:24am
 
Johnnie wrote on Jul 20th, 2018 at 11:22pm:
Was the site down


Ask Matty, Xeej, he'd know.
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