FD as you might know I have my own political board and this is what I want my moderators to do:-
This is what expect from all the staff, me included......
I expect that all staff will sign on once every week at least, any longer than that and they should put a message in here so we will know you will be away, and for how long you will be gone. Though I know that sometimes real life situations mandates they can't be online for a while. But if you haven't signed on in more than 3 months, I remove staff powers.
When they're on I expect them to uphold the Terms of Service for the forum host, and the community guidelines primarily, then the forum rules. If they see any ToS or community guidelines violations they are to handle them immediately by removing the offending material and banning the person who posted it.
This is where I have a link to the board host ToS and community guidelines
I also expect all the staff to be open minded, understanding, always answer any questions from members or vistiors, consistent, not ban happy, kind not rude and respectful to members and vistiors.
open minded - It makes things much easier if all staff teams are open minded because when you get someone that posts their opinion and the staff member doesn't agree with it, they won't tell you how wrong you are, they will debate with you but in the end, they are open minded so that they just don't go locking a thread just because they didn't agree with something or the staff person was proven to be wrong in something, somehow and they didn't like it and locked the thread. I don't tolerate any sort of close minded behavior when it comes to my staff.
understanding - Sometimes people make mistakes and so then, the staff member should be understanding and not get upset and outraged for something that, in the end, could be talked through and discussed. If you are upset and outraged about something and you can't talk it through and discussed it ask another staff member to handle it, and tell the member you are handling it to another staff member.
always asking questions - I love a curious staff member who always wants to know if they are doing the right thing, how to do this, what I think they should do or making sure that before they actually moderate, they ask questions to clear things up rather then assuming and in the end, looking like a fool. Therein, degrading the reputation of that staff member giving the idea that perhaps that staff member isn't fit for their duties.
consistent - Of course people make mistakes but generally, I want my staff to be consistent. Always making sure they are on top of everything and anything that could happen or is happening. Inconsistency just demonstrates the lack of know-how on moderating a forum.
not ban happy - I generally want to know if my staff is about to ban someone or has or wants to. Because given that way, I can see if someone is banning someone for any reason possible. For instance, if a member reported something, posted something in the wrong board or made a joke that the staff member didn't particularly like and that member is banned for it, then that staff member is not the staff member I want on my forum. That just goes to show the lack of integrity and honor in such a job. Anyone who does that is a coward, mostly doing it to get back at someone. So I don't tolerate that one bit. Naturally if someone violations the TOS of proboards or the rules of the forum, immediately remove the offending material and banning the person who posted it.
kind not rude - If my staff is rude to any member at any time, then they have overstep their boundaries. No person in any sort of staff position has a right to be rude to anyone at any given time. Even those that are causing you the most trouble, still no one has a right because being rude to someone goes to show you are no better then a bully/troll. I have zero tolerance for that.
respectful - This one goes hand in hand with everything I've already typed up. I like my staff to be respectful to everyone and not giving them a hard time about anything. You can tell someone something but if you are nasty to them in any way, you are not fit to hold such a position and do not deserve it.
knowledge - Know where each thread goes and if a member post a thread in the wrong category to change into the right one. If you locked a thread for any reason put on the thread why you locked it for. If you barred a member put a thread in here to say who it was and why.
If you follow all the above to the letter and a member complains to me about you I will back you 100%
I also expect that staff follow the rules themselves. (If they don't follow the rules, they don't stay staff long.)
You can set up some rules like these and get your moderators to follow them, even use these ones if you want to.
with that part of the rule I have a board that only staff can get into and that is where they can post why they ban someone
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