My plan was changed against my will by Optus a few months ago.
It's called the Yes 19i plan.

I was on a plan that cost $41 a month & most of my calls
were for zero dollars under Optus YES time.
Now I pay my bill by using the internet.

The trouble is that my monthly bills have now more than doubled.
I also notice that there are no Optus YES calls for zero dollars.
(when calling other Optus mobiles for under 10 minutes)
Every call I make is charged at the full rate.

I phoned Optus but got no where.
Optus refused to take me back to the old plan.
They say it no longer exists.
The Optus person who answered didn't have a clue as to what I was talking about
& I had to hang up on him.

Does anyone understand what's going on?
Obviously I've been ripped off.
I spoke to someone else & they are in the same boat as me.
Huge phone bills have arrived without explanation.

they changed all their plans to include more social internet stuff because that is what most people want now.

of course, give with one hand, take with the other.

I can't help.
Just posting to say I'm calliong to pick a bine with Optus tomorrow.

They're awful people.

I got a good plan with Optus for my husband. BYO $19 a month and $150 worth of calls, with one nominated number free for 10 min. call.

what_katy_did wrote on Aug 31^st, 2010 at 7:33am:


Bad news for me.
I use a proper computer to do all that.
My mobile phone is 10 years old & still works perfectly.

'yes' Text: Receive 100 included standard text each month. If you exceed your 100 Included Text, standard rates of your plan apply. If you select the yes text option, you will not receive the other calling offers available to this plan.
'yes' Text&Talk - Only applies to standard calls and text made to any mobile connected to an Australian mobile network and received within Australia. Pay 22c per 30 seconds for mobile voice calls and 22c per standard text sent. These rates are 18c on the 39 -79 plans. These rates are 15c on the 99 and 149 Plans. Flagfall applies per call. If you select the yes textand talk option, you will not receive the other calling offers available to this plan.
MyTime: Receive included 5 minute calls to your five nominated Optus GSM Mobile or Optus Home Phone service numbers registered when you connect. Standard Call rates of your plan apply after the first 5 minutes. You may change your nominated numbers no more than once each month. Allow up to 48 hours for your number to register or changes to be effective. If at anytime during the month, your chosen MyTime numbers transfer to a non-Optus network, calls made to these numbers will automatically be charged at standard call rates. Optus Fair GoTM Policy applies up to 1000 minutes per month. MyTime may expire or be withdrawn at any time. If you select the My Time option, you will not receive any of the other calling offers available to this plan.
'yes' Time: Only applies to calls made and received within Australia and made between 8pm and midnight every night. Applies to calls from one Optus Mobile Digital customer to another (on the Optus GSM network), for no charge for the first 20 minutes per call, after which standard mobile rates of your eligible plan apply. 'yes' Time may expire or be withdrawn at any time. If you select the yes time option, you will not receive the other calling offers available to this plan.
'yes' for 5: Applies to national voice calls to other Optus GSM Mobile services on the same customer account number. Standard call rates of your plan apply after the first 5 minutes. Optus Fair GoTM Policy applies up to 1000 minutes per month.
If you connect to the 'yes' 59i, 79i, 99i or 149i Plan, you will receive unlimited voicemail and 5 included standard MMS every month. All MMS must be made and received within Australia. If you exceed your 5 included standard MMS, standard rates apply. Offer excludes My Updates, Premium Content charges and International MMS.
For International calling rates, please refer to Appendix J in the Standard Form of Agreement which can be found at www.optus.com.au/sfoa. Prices are subject to change without notice. International SMS: Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. International SMS are charged at 50c per message.
After the first 6 months of your contract, once a month you may change to another Optus Mobile Rate Plan with a lower monthly access fee at Optus' discretion for the remaining term of your contract. We may charge you a fee if you move from one pricing plan to another before the end of your minimum term. The amount of the fee will depend on various factors, including the terms of your current pricing plan, your call spend under your current pricing plan and the terms of the new pricing plan you are moving to. You should contact customer service for further information on the fee that may apply in your case. Depending on the billing system you are on, if you select a new rate plan/ plan option, 1.any calls made from the date of the change, will be rated at the applicable rate of your new plan /plan option or 2.any calls made during that bill cycle will be rated at the applicable rate of your new plan and/or call option. Enquire on the options applicable to you at the time of changing your plan.
Change of ownership is permitted during the 24 month contract providing the new applicant meets Optus credit assessment criteria and both the current and new owner agree to the conditions on the Optus Change of Ownership form. Customers changing account ownership will not be eligible for Plan Scan.
Optus 3G/'yes' G service: Use of Optus 3G/'yes' G Service is only available with compatible handsets, an Optus 3G/'yes'G SIM card and you must be in a Optus 3G/'yes'G coverage area. The Optus 'yes' G Network refers to our 3G 2100/900 MHz network. To access the network you'll require a 'yes'G handset or device. To access Optus' 3G services, you will require a UMTS2100 band compatible handset and be within an Optus 3G coverage area. Outside these areas, service will fall back to our GSM/GPRS network. For full coverage information please go to optus.com.au/coverage. Speed will vary and many factors affect speeds including internet traffic, your equipment, location, software and the source of your download.
Optus Zoo & MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing...

[...]

Thanks Equitist.
I'll spend a few hours trying to read & understand all that.

It looks daunting.
I don't know what they've put me on.
It looks like that plan has many sub plans.

Bobby. wrote on Sep 1^st, 2010 at 9:06am:


No wuckers - and good luck with trying to dismantle all of that (bearing in mind that I gave up after posting less than half of it)!

With Pre-paid a $30.00 credit only lasts a month.  To me thats more  like a  $30.00 a month PLAN !

'yes' Time: Only applies to calls made and received within Australia and made between 8pm and midnight every night. Applies to calls from one Optus Mobile Digital customer to another (on the Optus GSM network), for no charge for the first 20 minutes per call, after which standard mobile rates of your eligible plan apply. 'yes' Time may expire or be withdrawn at any time. If you select the yes time option, you will not receive the other calling offers available to this plan.